topic Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator in Fusion Support Forum

Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

BSD-Autodesk-Admin — Fri, 09 Jun 2023 22:20:31 GMT

Hello Autodesk Team,

Over the last year I have been batteling issues with computer labs having issues saving projects that are shared with their teacher. The only band aid we have been able to apply to this issue was having students clear their cache which then let them save their project, or they had to save-as in order to not lose their work...not a good workflow.

Unfortunately the most recent update to fusion360 has made this issue even worse.

I was able to run a network diagnostic report when a user had the problem recently and we discovered the machine was having trouble communicating with https://www.autodesk.com/products/fusion-360/collaborator. When navigating to this URL on the affected machine it redirects to https://www.autodesk.com/products/fusion-360/team-participant?term=1-YEAR&tab=subscription

I have reviewed the following Fusion 360 Help | Ports and Domains required by Fusion 360 | Autodesk and verified all domains / ports listed in this are allowed by our firewall and network filter. I also can't find any posted information on this URL https://www.autodesk.com/products/fusion-360/collaborator or anything associated with it.

Does anyone from the autodesk team know what this URL is used for?

My previous post - Re: Design cannot be saved (Design is located in another team:) - Autodesk Community - Fusion 360

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

BSD-Autodesk-Admin — Wed, 14 Jun 2023 15:48:56 GMT

Any thoughts Autodesk support team?

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

cgarciagyd — Tue, 01 Aug 2023 19:12:03 GMT

Indeed..same problem on start up. Offline mode only and no access to work files.

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

rich — Sat, 28 Sep 2024 02:31:47 GMT

I'm now experiencing the exact same issue (noticed this after the Sept. update).

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

zzp940515 — Sat, 28 Sep 2024 06:28:53 GMT

Same problem after update

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

sfperaser — Sun, 06 Oct 2024 13:00:12 GMT

After almost 4 months since the original post about this error, no one even bothered to answer...

Good job Autodesk support team!

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

schack.lindemann — Tue, 05 Nov 2024 09:06:52 GMT

I have the same issue and then some. . . .

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

pelodark — Wed, 13 Nov 2024 00:37:00 GMT

I could not reply to the originator of this thread so leaving my two cents here. My apologies.

Maybe somewhat related. Fusion 360 for the version I have, requires ports 80 and 443 to be open. However in Apples Sequoia 15.1 running on an Apple M2 Pro, there is no way in settings to configure port accessibility. Firewall rules are by application name only. Every time I run the Network Diagnostic Test it fails (as noted in this thread) which I attribute to a "port" access issue. Any recommendations on how I can run Fusion 360 in an "diagnostic" error free environment?

Re: Network Diagnostic Test failure - Error connecting to https://www.autodesk.com/products/fusion-360/collaborator

BSD-Autodesk-Admin — Thu, 21 Nov 2024 17:33:07 GMT

I am seeing this issue again in my labs after the latest update. I have posted multiple times, provided logs etc and never seem to get responses from Autodesk. Getting EDU support doesn't seem to interest them.