topic Re: Archiving of a Folder-level project resulted in losing permissions reoccuring in Fusion Support Forum

Archiving of a Folder-level project resulted in losing permissions reoccuring

jri6 — Thu, 22 Jun 2023 02:54:34 GMT

I've had this issue in the past and it appears to be specific to folder-level projects. When attempting to unarchive a FLP, the project doesn't unarchive and permissions are not restored (including admins). The admins thus lack the permissions to resolve the issue thus leaving project completely inaccessible. I was informed that the issue was reported internally as ATEAM-39294 and was subsequently fixed, but the issue's returned.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

porkodi_autodesk — Mon, 26 Jun 2023 19:00:24 GMT

Hi,

Our development team has resolved the issue with your data. Please can you confirm on your end if you are able to access your project/ data?

Thank you!

Porkodi Nathan

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

jri6 — Thu, 29 Jun 2023 13:51:58 GMT

Yes, the issue has been solved. Thank you.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

clief_castleton — Mon, 02 Oct 2023 18:04:43 GMT

I have had the same issue today. Are you able to help?

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

porkodi_autodesk — Mon, 02 Oct 2023 18:22:38 GMT

Hi,

Just a few questions to make sure I understand the problem.

Are you not able to unarchive a folder level project?
Are you able to unarchive a folder level project and permissions are not restored in the project?

Thank you!

Porkodi Nathan

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

clief_castleton — Tue, 03 Oct 2023 03:34:35 GMT

The latter. I was able to restore (unarchive) the project folder. I cannot restore the permissions. Thank you.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

17bucolocDWRDX — Tue, 03 Oct 2023 14:06:05 GMT

I have the same issue I believe. I cannot unarchive my project and it has now disappeared from both the active and archived sections.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

clief_castleton — Tue, 03 Oct 2023 14:19:35 GMT

Please let me know if you find a solution and I shall as well.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

porkodi_autodesk — Wed, 04 Oct 2023 00:59:16 GMT

Hi,

Thank you for reporting the issue. We have reached out to the development team. We will keep you posted on the progress.

Thank you!

Porkodi Nathan

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

porkodi_autodesk — Wed, 04 Oct 2023 13:20:57 GMT

Hi,

When you restore (unarchive) the project, you cannot restore the permissions - This is by design.

Thank you!

Porkodi Nathan

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

Korvax_ — Fri, 12 Jan 2024 17:52:55 GMT

(Resolved)

I tried to restore a folder-level project in Fusion Team Hub. During this process, an error occurred ("Something went wrong, please try again later"), and now the project is gone from both the "All Projects" and "Archived" tabs. As I do not have a local copy of the project, all files are completely gone and inaccessible to me. Is this similar/related to the issue of this post, and if so, is there any way to resolve it? If relevant, the missing project name was called "Farnwerk." Any help would be much appreciated. Thank you.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

Ron_Young — Fri, 05 Jan 2024 10:37:40 GMT

All of my archived projects are no longer visible/able to be accessed. This is alarming.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

Ron_Young — Fri, 05 Jan 2024 10:40:13 GMT

That exactly the situation I have, including that error prior to their complete disappearance.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

porkodi_autodesk — Fri, 05 Jan 2024 19:13:07 GMT

Hi,

Thank you for reporting the issue. We have reached out to the development team. We will keep you posted on the progress.

Thank you!

Porkodi Nathan

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

porkodi_autodesk — Tue, 16 Jan 2024 22:31:20 GMT

Hi @Ron_Young ,

Our development team is looking into the issue. We need more details:

What is your hub Url?
What is your email id?

Thank you!

Porkodi Nathan

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

Ron_Young — Wed, 17 Jan 2024 22:28:11 GMT

https://outlook27632.autodesk360.com/g/all_projects/active

and of course

https://outlook27632.autodesk360.com/g/all_projects/archived

empty

Which it remains, even if I this minute make a new test project and then archive it, it vanishes and is not visible, lost in the ether.

My email ID? You mean the address you emailed me at? The one and same.

Over a week to respond, lucky I don't rely on this data commercially.

O HOLD ON A MINUTE!!

It is very fortunate I had downloaded all 10gb to local storage isn't it.

That way at least I could work on it in another non cloud application that IS reliable.

At this point I frankly don't care if don't/can't restore my missing data as I know from this that your backend simply can't be trusted. You do need to fix the vanishing archives though, because I imagine, I'm not the only one.

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

Ron_Young — Wed, 17 Jan 2024 22:32:21 GMT

For anyone else playing along.

This python tool can insure your file integrity by allowing you to take control of your own IP rather than leaving it up to a third party.

https://github.com/Jnesselr/fusion-360-total-exporter

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

porkodi_autodesk — Thu, 18 Jan 2024 17:35:00 GMT

Our aplologies for the inconvenience caused here. Our engineering team is aware and is working on a resolution to this problem.
Your data has been fixed. Please can you confirm on your end if you are able to access your project/ data?

Re: Archiving of a Folder-level project resulted in losing permissions reoccuring

Ron_Young — Thu, 18 Jan 2024 20:12:56 GMT

Yes they have reappeared, restored from a backup no doubt, what date? who knows.

I have just completed deleting all of them, as this incident, along with the previous broken links fiasco has made it painfully obvious that this tool, or rather it's backend infrastructure, and it's management simply cannot be relied upon for MY DATA.

The grand cloud to rule them all experiment is simply inadequate and unfit for purpose, you can't be trusted. I now have the very minimal footprint of files in your system and will keep it that way while I look at transitioning to someone elses CAD solution.