topic Re: Personal Use account expired in Fusion Support Forum

Personal Use account expired

seanl1 — Mon, 24 Feb 2025 17:34:59 GMT

I have a personal use account which i only use occasionally. I have recently bought a 3d printer and i am starting to learn Fusion 360 by following tutorials on you tube. I have made a couple of small models and when i tried my account earlier it said my personal use account has expired. I would like to continue with a personal use account as i am still learning the system. I only use the system for my own education and to make the odd thing for my model railway. Can anyone help

Re: Personal Use account expired

jhackney1972 — Mon, 24 Feb 2025 17:40:43 GMT

You should be able to renew your license by using this website. Be sure you use your same Autodesk Account to be sure you have access to your old files.

Re: Personal Use account expired

seanl1 — Mon, 24 Feb 2025 17:52:48 GMT

HI John Thanks for this but it is now showing that i have a trial licence which is only valid for 30 days

Re: Personal Use account expired

jhackney1972 — Mon, 24 Feb 2025 18:08:34 GMT

This in normal. When you renew a Fusion Personal License, or apply for a new one, Autodesk will start you off with a 30 day trial of the Fusion Subscription License in hopes to show you what you are missing and purchase it. It is their way of advertising. After the 30 day trial runs out, it will switch over to your Fusion Personal License. So if you get to attached to the features of the full license, you will be disappointed when it does switch.

Re: Personal Use account expired

seanl1 — Mon, 24 Feb 2025 19:33:28 GMT

Thanks John

Hopefully i wont be asking for help again in 30 days 🙂

Have a great evening

Sean

Re: Personal Use account expired

jhackney1972 — Mon, 24 Feb 2025 21:38:07 GMT

Just remember to come back after 30 days and select the "Accept Solution" icon on one of my Forum posts.

Re: Personal Use account expired

donataspabreza — Tue, 25 Mar 2025 18:09:10 GMT

Hi, jhackney1972
I'm not able to renew my personal use account. When I try to do this from fusion, It goes to https://www.autodesk.com/products/fusion-360/personal-form and I'm not able to reach the renewal form.
If I click the "Get Autodesk Fusion for personal use" button, I'm not able to use may email associated with my Fusion personal account, because it prompts me to enter a valid email.

Please help. I'm very worried I will lose my fusion models after the account expires in 8 days.

Re: Personal Use account expired

jhackney1972 — Tue, 25 Mar 2025 21:27:17 GMT

I am not an Autodesk Employee, just a Fusion user like yourself. I would direct your post to @RajkumarIlanchelian and see if he can assist you. If your current Fusion Personal License is nearing its end, do not worry, your data will be keep for you to use when you get your new license. In the meantime try logging into this link using the exact Autodesk ID and Password you use for you Fusion account. If you can, then when your current Fusion License expires you will probably have no issue retaining your data.

Re: Personal Use account expired

RajkumarIlanchelian — Wed, 26 Mar 2025 03:41:43 GMT

@donataspabreza This statement "it prompts me to enter a valid email." Just asking the question are you sure you are using the correct email? Can you direct message me the email you are using to login? I can check in our backend to see if things are right.

Re: Personal Use account expired

donataspabreza — Fri, 28 Mar 2025 17:32:18 GMT

Issue solved by using chrome in incognito mode. Something was interfering in regular chrome.
Email was valid when trying to renew in incognito mode.
I downloaded, started the installer, it said I had the latest version and asked if I wanted to start Fusion.
Fusion started and no longer is expiring.

Thanks, RajkumarIlanchelian

Re: Personal Use account expired

seanl1 — Sat, 29 Mar 2025 10:56:41 GMT

Thanks John

My trial ran out yesterday and normal service has been resumed.

Have a great weekend and once again thank you for your help with this

Sean

Re: Personal Use account expired

moveisplanejados2 — Fri, 04 Apr 2025 12:24:39 GMT

eu estou coom o mesmo probema!

Re: Personal Use account expired

moveisplanejados2 — Fri, 04 Apr 2025 12:49:38 GMT

obrigado, no meu tambem so deu certo dessa forma, estava tendo o mesmoproblema que voce!

Re: Personal Use account expired

vangalvin — Tue, 08 Jul 2025 22:14:04 GMT

Im having a similar issue, I had been using the Personal Version, then had to reinstall and somehow ended up with a trial version.
now im getting (expiring in -1 day)

A little notice saying changes are not saveable upgrade and I cant open any of my models.

And Job Status will not change from "Working Offline" and the machine id definaly online.

Re: Personal Use account expired

vangalvin — Tue, 08 Jul 2025 23:19:52 GMT

Well it turns out that somehow the back end system was locked, I ended up killing all processes that were running including one that was maxed out called streamer.exe.
Once I did that, followed the above process and it went back to being a personal use version.

There once in then I was able to update the version I have and everyting is back to normal. 🙂

Re: Personal Use account expired

pcortegoso — Fri, 11 Jul 2025 02:23:10 GMT

i did this and it works, but i lost all my projects and all my documents

Re: Personal Use account expired

RajkumarIlanchelian — Fri, 11 Jul 2025 16:56:41 GMT

@pcortegoso Can you please expand on what you did? Are you able to login now but then you are not seeing any of your projects? Just confirming that you are using the same email to login?

Re: Personal Use account expired

netfox — Thu, 04 Sep 2025 08:21:47 GMT

This works! But you don't have to download the installer. After successfully entering your details your original Fusion installation works again.

Re: Personal Use account expired

exidous83 — Sat, 20 Sep 2025 06:09:33 GMT

I've tried using chrome incognito and normal. It says my email address is invalid. Yes, it's the right account. They sent me a 2FA to it to log in.

Re: Personal Use account expired

RajkumarIlanchelian — Sat, 20 Sep 2025 14:37:56 GMT

@exidous83 Can you please direct message me the email you are using?