topic Re: ALL projects missing!!! in Fusion Support Forum

ALL projects missing!!!

gabe.mi — Sat, 15 Jul 2023 22:57:20 GMT

All my projects are missing after reactivating my educational license!!! Everything that was in the cloud!!! Autodesk offers no support, how can I recover my files?!?!!? These are not commercial files and all my work over the last 6 months is gone!

Re: ALL projects missing!!!

gabe.mi — Sat, 15 Jul 2023 23:00:54 GMT

Projects are present since February 4, 2023, however all the files inside them are missing.

Re: ALL projects missing!!!

jhackney1972 — Sun, 16 Jul 2023 01:11:13 GMT

Go to this website, log in using the Autodesk ID and Password "you used when you created the missing files". Once in scroll down the left side of the window until you see Fusion 360 and select it. You should see all your files.

Now, if you do not use the Autodesk ID and Password you used when you created the files, you will not see them so be careful and use the correct one.

Re: ALL projects missing!!!

gabe.mi — Sun, 16 Jul 2023 02:16:42 GMT

Hi John, I appreciate your reply. I did log in with the current email and with the previous email, all I see are two new workspaces. Actually when I logged in with the user from 6 months ago, it prompted me to create a new team.
When I reactivated my account, a couple of weeks ago, I was required to use my university email address for confirmation, and so I did.

Any thoughts?

Re: ALL projects missing!!!

gabe.mi — Sun, 16 Jul 2023 02:23:09 GMT

I was looking at the team name when prompted to create a new team. I realize team names are probably unique, and if I could find my old team, I might be able to login... just a thought. Any thoughts from your side?

Re: ALL projects missing!!!

jhackney1972 — Sun, 16 Jul 2023 12:35:38 GMT

You will definitely need to log in using your previous Autodesk ID. If it asks to create a team, do so. Do not worry about your old team name, if you had one, just create a new one. If you can can get logged in using your Autodesk ID, that was in effect when you created your files, you can switch to any available team after log in. In the screen capture below I am logged into my Fusion Web Database, the same web address I gave you before, and I am looking at all my teams I have access to. I can select any one I desire. The one with my name is my old personal account that I started using Fusion 360 with.

Re: ALL projects missing!!!

gabe.mi — Sun, 16 Jul 2023 13:24:49 GMT

Thank you. I managed to find the exact email address (university changed email format) and found my projects! Thank you very much for your help!!!

Gabe