topic Re: Fusion 360 Server Issues in Fusion Support Forum

Fusion 360 Server Issues

jhackney1972 — Thu, 03 Aug 2023 12:12:31 GMT

This morning I am experiencing Fusion 360 server issues. When opening an model, only the Cached version, if it exists, will open and I see this posted message over the data panel.

When I try to go to the Web Database, I get the message "The Server is currently busy, Please try again later." The final result is the shown in the image below.

The Fresh Icon at the top of the Data Panel continually spins.

Tagging @jeff_strater @seth.madore

Re: Fusion 360 Server Issues

seth.madore — Thu, 03 Aug 2023 12:13:30 GMT

It looks like we might have an outage going on..

Looking into it!

Re: Fusion 360 Server Issues

seth.madore — Thu, 03 Aug 2023 12:14:48 GMT

Yep

Re: Fusion 360 Server Issues

petter_solaas — Thu, 03 Aug 2023 12:18:10 GMT

Every day with this ****.... Instead of just handling the exception, the application just freezes.

Re: Fusion 360 Server Issues

seth.madore — Thu, 03 Aug 2023 12:35:27 GMT

We had a temporary issue that's since been resolved. Are you still seeing this issue?

Re: Fusion 360 Server Issues

jhackney1972 — Thu, 03 Aug 2023 12:38:51 GMT

@seth.madore, the issues I was seeing seemed to be resolved for me. Thanks for the update and working on this.

Re: Fusion 360 Server Issues

jhackney1972 — Thu, 03 Aug 2023 16:49:29 GMT

@seth.madore, the same symptoms as presented in my original email are occurring again. The Health Dashboard does not show a problem but...

Tagging @jeff_strater also.

Re: Fusion 360 Server Issues

Andrewski31 — Thu, 03 Aug 2023 16:53:09 GMT

Same issue here. I love that I pay for this software and can't use it...

Re: Fusion 360 Server Issues

seth.madore — Thu, 03 Aug 2023 17:11:57 GMT

Yep, looks like the issue from this morning has come back. All users have been put into an Offline State.

Re: Fusion 360 Server Issues

buckeyestargazer — Thu, 03 Aug 2023 18:18:23 GMT

FOR THE LOVE OF GOD....please offer a product that does not 100% REQUIRE cloud services to work. While I am able to work on designs in offline mode I can't do anything else productive. I can't save mesh, can't export files, therefore I can't actually 3D print anything. Hundreds of $$$$$ per year for this.....

Re: Fusion 360 Server Issues

gregF29ZL — Thu, 03 Aug 2023 18:26:42 GMT

Or if they do insist on 100% requirement of cloud services, at least make sure your system is robust enough to have redundancies or better uptime. It's embarrassing that they still have consistent outages like this and expensive for those of us who are losing hours of work time.