topic Re: permissions problem in Fusion Support Forum

permissions problem

jchipukites — Thu, 03 Aug 2023 21:44:06 GMT

I deleted fusion 360 and now trying to reload, I am getting this message. Does anyone know what to do?

Re: permissions problem

jhackney1972 — Thu, 03 Aug 2023 22:05:18 GMT

Do what it says, you have some background processes running that is preventing Fusion 360 for installing. Also make sure you have administrator permissions to your system. One more thing, when you go to run the Fusion 360 installer EXE, right click on it and chose "Run as Administrator".

Re: permissions problem

jchipukites — Thu, 03 Aug 2023 22:29:32 GMT

I tried looking for files to delete they were not there.

I tried loading as admin, did not work.

I shut down and restarted, did not work.

Please see attached log file and new message of leftover files.

Re: permissions problem

jhackney1972 — Thu, 03 Aug 2023 22:36:31 GMT

These log files are worthless to diagnosis your issue. You need to attach the autodesk.webdeploy.streamer.log. If you do not see this log file presented when you try to install, then you can find it using the method outlined in this webpage. You are interested in the Installation Logs, the first entry on the webpage.

Re: permissions problem

jchipukites — Fri, 04 Aug 2023 14:09:50 GMT

I went to the logs file, found two files, please see attached.

Re: permissions problem

jhackney1972 — Fri, 04 Aug 2023 16:04:36 GMT

Did you read the webpage I sent? I have taken sections from it and highlighted them as to what you need to attach. Also noted on the webpage, the folder this file is located in is "hidden". I have included another screen capture on how to expose the file in Windows operating system.

Re: permissions problem

jchipukites — Fri, 04 Aug 2023 16:21:50 GMT

Please see attached.

Re: permissions problem

jhackney1972 — Fri, 04 Aug 2023 16:56:17 GMT

The Fusion 360 installation routine does not have rights to your local hard drive that it needs to succeed. This is shown in one, of a few lines, in your log file. I have selected one to show.

I believe the solution to this is to make sure the user "JChipukites" has administrator rights to your hard drive or to the folders required for installation. Looking back on your past responses, I can assume you have no idea how to assign the required rights to your hard drive. I will attempt to show you how.

Open up the Windows Control Panel and select User Accounts.

In User Accounts, you will see the user name "JChipukites" just like you see my Windows user name John Hackney shown below. Note below my name after the blurred out line you will see I am the Administrator of my computer. To see your account, you "must be logged into Windows" using that account. If you do not then select Manage another account as indicated.

Last you need to select "Change your account type" and choose "Administrator" the then select Change Account Type as indicated. Mine is grayed out since I am already an Administrator of my computer.

Once this is done close all Control Panel windows and "Restart" your system. Make sure you log into Windows using the account user you just created as Administrator.

Last, find the Fusion 360 Streamer installation EXE and right click on it and choose "Run as Administrator".

If this does not solve you issue then I would suggest you seek out a qualified computer specialist to help you out.

Re: permissions problem

jchipukites — Fri, 04 Aug 2023 17:10:01 GMT

I am already shown as administrator. It says local account, could that be the problem?

Re: permissions problem

jhackney1972 — Fri, 04 Aug 2023 17:25:43 GMT

I am not sure I should advise you from this point on. I do not use "Local Accounts" due to fact I need control of my complete computer resources. Normally if your execute my instructions given in Message #2 of this Forum thread and right click on the Fusion 360 installation EXE, and chose "Run as Administrator" this will bypass the Local Account restrictions. You told me you did this without success in Message #3 so I do not know how to move forward.

Please consult with a computer specialist for further help as I do not want to advise you to do something that will harm the security of your computer system. Good Luck.

Re: permissions problem

jchipukites — Wed, 09 Aug 2023 14:00:27 GMT

I had to have an Autodesk representative help, there were a lot of files that did not get deleted at the unload stage.

thank you