topic Re: BUG: Add-ins Not Showing Up in Fusion Support Forum

BUG: Add-ins Not Showing Up

radicalgel — Sat, 12 Aug 2023 09:45:55 GMT

I'm on MacOS Ventura 13.4 and as of the last fusion 360 update update the Keyshot Add-in that I use a lot no longer loads up. When I go to utilities and check the add-in list it's there but not running. Trying to run it manually doesn't work. The only way I can get it to work is by:

- resetting fusion through the Service Utility app

- signing in

- Installing the plugin while fusion is open

- going in to add-ins menu and running it

Once I do this it works fine until I restart fusion, at which point it disappears and I need to go through this whole process to get it to run again. This is really frustrating and I've tried everything including fully deleting fusion and reinstalling it.

Can anyone help?

Re: BUG: Add-ins Not Showing Up

radicalgel — Mon, 14 Aug 2023 02:11:54 GMT

BUMP

Re: BUG: Add-ins Not Showing Up

lance.carocci — Mon, 14 Aug 2023 17:48:51 GMT

@radicalgel is your Mac using an Intel processor or Apple silicon? Alternately, you can copy and paste the version info from Help > About.

If it is Apple silicon/ARM, please try running the app under Rosetta 2. Additionally, please check for updates to the addin, as the underlying API framework may have changed with recent updates.

Re: BUG: Add-ins Not Showing Up

radicalgel — Tue, 15 Aug 2023 02:45:40 GMT

Thank you for your response. I am on version 2.0.16976. Did fusion recently switch to native as I'm on a MBP 16 M1Pro. I tried to check the "get info" section but I don't see the "open with rosetta" option (see screenshot). So does this mean that I'm just going to have to wait for Keyshot to release a native add-in? Or is there another way to force fusion to run on rosetta?

Re: BUG: Add-ins Not Showing Up

lance.carocci — Tue, 15 Aug 2023 15:48:13 GMT

@radicalgel please take careful note of the file location in Step 1 - it is not the /Applications/ shortcut that needs modifying, that is merely a launch script which is why it does not show the Rosetta checkbox. You can also right-click Fusion while it is open in the dock and Show in Finder (the dock icon is the currently-running app version, which is why pinning it instead of the /Applications/ shortcut breaks after an update).

Fusion 360 did recently launch a native ARM version on Apple silicon! You can read more about that here.

Re: BUG: Add-ins Not Showing Up

radicalgel — Wed, 16 Aug 2023 06:50:51 GMT

You're a lifesaver! Thank you so much! This worked so I'll run it on Rosetta until Keyshot updates the plugin.