topic Re: Fusion 360 not working in Fusion Support Forum

Fusion 360 not working

charitiwashington — Tue, 17 Oct 2023 21:37:59 GMT

I cant click on anything or move around any viewport on fusion. I have uninstalled and reinstalled 10 times already and I don't know what to do.

Re: Fusion 360 not working

jhackney1972 — Tue, 17 Oct 2023 21:46:32 GMT

Change your Fusion 360 Graphics Driver and see if it helps. This is found in your Preferences. If this does not work, a little more information is needed, maybe a few screen captures of what you see.

Re: Fusion 360 not working

RajkumarIlanchelian — Tue, 17 Oct 2023 21:59:27 GMT

@charitiwashington Certainly more information would help as @jhackney1972 called out. Are you able to launch Fusion and once it is launched you cannot do anything with it? Can you check to see if you have updated graphics drivers? If you have multiple monitors, can you try to disconnect them and see if there is a difference?

Re: Fusion 360 not working

charitiwashington — Wed, 18 Oct 2023 19:19:25 GMT

I tried what you suggested but it did not help, I recorded my screen to kind and show the issue. Basically the recording shows me trying to click( everywhere I moved my mouse I was clicking) on the different elements, but I wasn't really able to maneuver around any of the viewports and the only way that I can see the sketch that I made was to split into multiples views. Even then I can not extrude or use any of the other tools. Do you have any idea what could have possibly happen especially since it was working fine a few weeks ago.

Re: Fusion 360 not working

charitiwashington — Wed, 18 Oct 2023 19:30:54 GMT

I recorded a video, but yes it launches just fine it just doesn't work once it does

Re: Fusion 360 not working

RajkumarIlanchelian — Wed, 18 Oct 2023 19:57:38 GMT

@charitiwashington Do you have multiple monitors connected and disconnecting all but the main monitor does not solve the problem, right?

Re: Fusion 360 not working

RajkumarIlanchelian — Wed, 18 Oct 2023 20:10:25 GMT

@charitiwashington One another thing I want you to try is:

1. Go to Help - Support and diagnostics - Fusion service utility
2. Run the repair Fusion from here

See if this helps!

Re: Fusion 360 not working

charitiwashington — Thu, 19 Oct 2023 13:43:24 GMT

I apologize for bothering you again, but that still did not work

Re: Fusion 360 not working

charitiwashington — Thu, 19 Oct 2023 13:44:38 GMT

No, I just have just one monitor connected

Re: Fusion 360 not working

RajkumarIlanchelian — Thu, 19 Oct 2023 13:46:24 GMT

@charitiwashington Couple of things:

1. Are you able to go into Preferences and change graphics setting like @jhackney1972 called out in post #2?

2. Can you let us know what graphics card is on your machine and can you please check if you have the updated drivers for it?

Re: Fusion 360 not working

charitiwashington — Thu, 19 Oct 2023 14:11:42 GMT

These are the drivers I have and I can go into preferences

Re: Fusion 360 not working

charitiwashington — Thu, 19 Oct 2023 14:13:01 GMT

I'm sorry, I meant graphics card.

Re: Fusion 360 not working

RajkumarIlanchelian — Thu, 19 Oct 2023 14:14:49 GMT

@charitiwashington

1. You have checked that your graphics is up to date right?

2. Also any pending OS updated?

3. Changing the graphics setting in preference I assume did not do anything to help?

Re: Fusion 360 not working

charitiwashington — Thu, 19 Oct 2023 14:19:07 GMT

To your first question yes
To your second question no pending OS updates
Lastly, to your third question changing the graphics settings did not help

Re: Fusion 360 not working

RajkumarIlanchelian — Thu, 19 Oct 2023 15:57:08 GMT

@charitiwashington OK. This is getting really strange. Let's try a few more things (These are typically graphics but if you are up to date on the drivers then we can look at other things that could be a problem).

1. I see that you do not have the browser on - can you in to View - reset default layout - see if this brings back the access?

Re: Fusion 360 not working

charitiwashington — Fri, 20 Oct 2023 14:31:09 GMT

I tried what you said, but that still did not work @RajkumarIlanchelian

(view in My Videos)

Re: Fusion 360 not working

charitiwashington — Fri, 20 Oct 2023 14:32:41 GMT

Just incase the first video is not playing.

Re: Fusion 360 not working

RajkumarIlanchelian — Fri, 20 Oct 2023 14:36:43 GMT

@charitiwashington I am able to see your first video. The second one seems to be processing so I will wait. Which timezone are you in? I can see if it would be possible to have some one from my team to connect with you for a shared call to see what could be happening.

Re: Fusion 360 not working

RajkumarIlanchelian — Fri, 20 Oct 2023 14:49:30 GMT

@charitiwashington Seems like you reposted the same first video

Re: Fusion 360 not working

charitiwashington — Fri, 20 Oct 2023 15:04:51 GMT

Eastern Daylight Time

(GMT-4)

I am unavailable until 4:00 pm today