topic Re: The left sidebar with all projects still freezing and is unresponsive. in Fusion Support Forum

The left sidebar with all projects still freezing and is unresponsive.

tdh48 — Wed, 05 Mar 2025 15:48:13 GMT

The left sidebar isn't responsive. I can't go tom my projects and other stuf. The designbar works fine. Everthing add doesn't respond correctly.

Processor 13th Gen Intel(R) Core(TM) i7-13620H 2.40 GHz
Geïnstalleerd RAM-geheugen 16,0 GB (13,7 GB)
64-bits besturingssysteem, x64-processor

NVIDEA Geforce RTX 4060 Laptop GPU

Editie Windows 11 Home
Versie 24H2
Installatiedatum ‎2-‎2-‎2025
Build van besturingssysteem 26100.3194
Windows Feature Experience Pack 1000.26100.48.0

Re: The left sidebar with all projects still freezing and is unresponsive.

tdh48 — Wed, 05 Mar 2025 12:27:54 GMT

Re: The left sidebar with all projects still freezing and is unresponsive.

aparna_naik — Thu, 06 Mar 2025 12:00:31 GMT

Hello @tdh48, thank you for reporting the issue. Can you please confirm if opening a file via File-> Open Dialogue works?

Can you check if updating to latest version (if not already on it) would resolve this issue?

You can go into Help- check for update. If that does not show an update, go to Help - support and diagnostics - Fusion service utility and do a repair.

Please confirm if your issue is resolved.

Aparna

Autodesk Fusion

Re: The left sidebar with all projects still freezing and is unresponsive.

berdan_uzan — Thu, 06 Mar 2025 15:33:30 GMT

It is a similar problem for me. Even the Fusion Service Utility does not help. I've allready deleted and re-downloaded the app.

Re: The left sidebar with all projects still freezing and is unresponsive.

tdh48 — Thu, 06 Mar 2025 19:04:52 GMT

Hello Aparna,

Thanks for your response. Opening a file by using the option File and the dialogue works. So I can opening my files and I also see my files into the online environment. I already did a reinstallation of fusion 360 two times. First I removed it normally by the uninstall. Seconds time I removed it by use revouninstaller and removing al the files who where left behind. None of this methods worked.

Today there was an update so I installed that update also. But the project bar doesn't show up correctly and isn't clickable. For now it's totally gray. When starting the application. You can see the normal view but than it's loading a gray picture. I have 8 items into my respository so I'm not above the limit of 10 editable items.

clear cache doesn't work

repair doesn't work

Using another account doesn't work

Right now I'm on the version below.

Fusion 2.0.21550 x86_64
Active Plan: Personal
Windows 11 Home 24H2 (26100.3194

Now it's showing this again.

Hopefully you can help me out with another possible solution I can try.

Re: The left sidebar with all projects still freezing and is unresponsive.

tdh48 — Thu, 06 Mar 2025 19:13:02 GMT

Thanks for your response.

My response seems to disappeared so I try it again.

I did a re installation of fusion by using Revouninstaller for removing all related files to fusion 360.

cleared cache (didn't worked)

repaired the installtion (didn't worked)

tried another account (didn't worked)

updated fusion to the latest version today.

Fusion 2.0.21550 x86_64
Active Plan: Personal
Windows 11 Home 24H2 (26100.3194

GPU Information
GPU Device: NVIDIA GeForce RTX 4060 Laptop GPU
GPU RAM: 8064 MB
GPU Driver API: DirectX 11.0
GPU Driver Version: 572.70
GPU Driver Date: 03/04/2025

Graphics Effects Settings
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

it's still not clickable

Re: The left sidebar with all projects still freezing and is unresponsive.

berdan_uzan — Thu, 06 Mar 2025 19:17:38 GMT

Do you get the uploading preferences textbox everytime when you close the app? I think it has something to do with this issue.

Re: The left sidebar with all projects still freezing and is unresponsive.

tdh48 — Sun, 09 Mar 2025 18:12:30 GMT

Dear Berdan,

Thanks for your response. I stil get the below screen when closing the app.

Re: The left sidebar with all projects still freezing and is unresponsive.

vinayak_dhame — Mon, 10 Mar 2025 05:54:23 GMT

Hi @tdh48 ,

For "Cannot close until jobs in progress complete"

Can you please try the below:

1. Close Fusion
2. Go to %LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\UNIQUE ID\P.login\DELETE jobs.json

3. Go to %LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\UNIQUE ID\W.login\DELETE folder Q
4. Go to %LOCALAPPDATA%\Autodesk\Autodesk Fusion 360\UNIQUE ID\W.login\DELETE UploadQueuedFileList.xml

5. Now start Fusion

If you still face probelm with the DataPanel can you try below steps as well:

Update graphics drivers (uninstall and reinstall too)
Turning Fusion manually into offline/online
Manual reset of DP
Preferences - Graphics > Display > High-resolution canvas graphics on High DPI displays - Uncheck
Create a new design and save - In some instances this has triggered the data panel to update and then work normally

Let us know if this helps.

Re: The left sidebar with all projects still freezing and is unresponsive.

tdh48 — Wed, 12 Mar 2025 19:14:50 GMT

Dear Vinayak Dhame,

Thanks for sending all the information.

I followed all steps you suggested but none of this steps solved my problem.

Is there any way to get it work?

When I'm closing fusion I still see a flash of the files I have created.

Regards,

Tijmen

Re: The left sidebar with all projects still freezing and is unresponsive.

vinayak_dhame — Thu, 13 Mar 2025 09:02:58 GMT

Hi @tdh48 ,

Can you follow the below steps to see if it helps:

Launch Fusion
Go Offline (manual switch)
Close Fusion
Rename the %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments file (OR) \AppData\Roaming\Autodesk\Neutron Platform\Options\<user ID> login__ActiveDocuments file
Launch Fusion
Editable Document list should be empty
Mark a single document editable
Go Online

Re: The left sidebar with all projects still freezing and is unresponsive.

tdh48 — Thu, 13 Mar 2025 18:32:17 GMT

Hi Dhame,

Thanks for your response again. I can't change the file from Read-Only to editable.

See the picture of the Data Pane I get. When I press the Read-Only button nothing happend.

Regards,

Tijmen

Re: The left sidebar with all projects still freezing and is unresponsive.

vinayak_dhame — Mon, 17 Mar 2025 11:13:13 GMT

Hi @tdh48 ,

Thank you for trying the steps provided.

To make the files editable you can try using the link.

Additionally , this link will provide more information related to the 10 document limit for Personal use.

You can also share your user id in private message to me to get more deatils for your account.

Thank you.

Re: The left sidebar with all projects still freezing and is unresponsive.

berdan_uzan — Mon, 17 Mar 2025 11:37:07 GMT

I am having a similar issue. Can you guys help me too? No one is responding to my topic.

Re: The left sidebar with all projects still freezing and is unresponsive.

vinayak_dhame — Mon, 17 Mar 2025 12:12:25 GMT

Hi @berdan_uzan ,

Were you able to follow the steps suggeted in previous messages?

It will be helpful if you could record a video and share for the issue that you are facing.

Re: The left sidebar with all projects still freezing and is unresponsive.

berdan_uzan — Mon, 17 Mar 2025 12:16:37 GMT

I can not find the files. They are all missing. I am going to record a video as soon as possible. Thanks

Re: The left sidebar with all projects still freezing and is unresponsive.

berdan_uzan — Mon, 17 Mar 2025 19:17:56 GMT

As you can see in the video, I can not see the data panel. And the timeline UI is getting broken when I hide the data panel. I really need some help for these problems. Me and my team are going to participate in a competition in about 2 weeks and I am the CAD designer of the team.

I attached the video below.

Re: The left sidebar with all projects still freezing and is unresponsive.

kapil_kugaji — Tue, 18 Mar 2025 09:05:54 GMT

Hi @berdan_uzan ,
Can we have a meeting to see and debug what is the issue ?
Let me know your Location and good time to connect.

Re: The left sidebar with all projects still freezing and is unresponsive.

berdan_uzan — Tue, 18 Mar 2025 09:15:22 GMT

I am living in Istanbul and we are using the GMT+3 time system. I am actually free today. If it suits you, We can have a meeting anytime until 22.00 (10 pm.) GMT+3. You can mail me.

deniz.uzan29@gmail.com

Re: The left sidebar with all projects still freezing and is unresponsive.

kapil_kugaji — Tue, 18 Mar 2025 09:24:43 GMT

Hi,
Please check your mail, I have setup a meeting at 3:30 PM Istanbul time. Please accept.