topic Re: Installation issue in Fusion Support Forum

Installation issue

Mykhailo_Shestakov-mk-31mp — Mon, 30 Oct 2023 11:45:02 GMT

I have educational access to autodesk products, but have issues with instalation of Fusion 360. Screenshot of the error and the log are attached.

Re: Installation issue

RajkumarIlanchelian — Mon, 30 Oct 2023 14:19:16 GMT

@Mykhailo_Shestakov-mk-31mp Thank you for the logs. I have asked our engineering team to look in to this.

Re: Installation issue

sikandar_ilyas — Mon, 30 Oct 2023 23:18:39 GMT

Hi @Mykhailo_Shestakov-mk-31mp ,

Can you check if you have the folder C:\Users\mikha\AppData\Local\Autodesk\webdeploy\meta on the machine? If yes, Can you please rename it and then try the installation?

Regards

Sikandar

Re: Installation issue

Mykhailo_Shestakov-mk-31mp — Tue, 31 Oct 2023 08:18:47 GMT

Yes, I have that folder. What do I rename it to? Whatever I want?

Re: Installation issue

sikandar_ilyas — Tue, 31 Oct 2023 13:15:33 GMT

Hi @Mykhailo_Shestakov-mk-31mp ,

Yes you can rename however you want it. As a suggestion, you can rename like C:\Users\mikha\AppData\Local\Autodesk\webdeploy\meta_old. Hope you can try and let us know the result.

Regards
Sikandar

Re: Installation issue

Mykhailo_Shestakov-mk-31mp — Thu, 02 Nov 2023 11:47:16 GMT

Thank you, that worked!! Exept that my laptop got blue-screened in the middle of instalation. And now installator thinks that fusion is succesfully installed while I can't uninstall what it already did (see screenshot).

translation: Line: 0
Symbol: 1
Error: file does not contain tasks
Code: 800400C0
Sourse: Windows Script Host

Re: Installation issue

sikandar_ilyas — Thu, 02 Nov 2023 15:36:50 GMT

Hi @Mykhailo_Shestakov-mk-31mp ,

It seems your installation was not able to complete before your computer had blue screen. Looks like now you have partial installation of Fusion 360. Please do the following before starting installation again:-

1) Delete the folder C:\Users\mikha\AppData\Local\Autodesk\webdeploy\production completely.

2) Remove below registry HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\73e72ada57b7480280f7a6f4a289729f

Please let know how it goes.

Regards
Sikandar

Re: Installation issue

Mykhailo_Shestakov-mk-31mp — Fri, 03 Nov 2023 09:18:39 GMT

That worked!!! I had to rename the /meta folder again, but it finally installed!! Thank you!

Upon loading the folloving error message shows up, but Fusion seems to work fine despite it.