topic Re: Fusion screenshot of crash after updating to latest (free) version. in Fusion Support Forum

Fusion screenshot of crash after updating to latest (free) version.

oeyvtoft — Fri, 03 Nov 2023 18:40:31 GMT

This is what the screen looks like on every crash that usually happens after 2-3 minutes after opening the program. The background of the browser goes black and everything stops working. There is no common operation that sets off the crashes, it seems completely random. My question is: Is the black background hinting on what can be wrong and what makes the program crash?

Any help will be HUGELY appreciated.

Note: No changes were made on my machine before the version update. The program have worked perfectly for months.

Re: Fusion screenshot of crash after updating to latest (free) version.

jhackney1972 — Fri, 03 Nov 2023 18:46:10 GMT

Normally when the screen goes black, as you show, the application is just deep in a process. Try to open or model something very simple, like a single box and see if it happens as you say.

Edit: If it does then I would try and use the Repair option in the Fusion 360 Service Utility.

Re: Fusion screenshot of crash after updating to latest (free) version.

oeyvtoft — Fri, 03 Nov 2023 18:48:49 GMT

Thanks for your reply. My work is very simple. I make models for woodworking based on simple drawings. So I don't think the problem is caused by heavy work. And it seem anything can set of a crash. Also, no crash ever happened before the version update.

Re: Fusion screenshot of crash after updating to latest (free) version.

jhackney1972 — Fri, 03 Nov 2023 18:54:47 GMT

The best thing to try is to follow the link I gave you and run the Repair function in the Fusion 360 Service Utility.

Re: Fusion screenshot of crash after updating to latest (free) version.

RajkumarIlanchelian — Fri, 03 Nov 2023 18:55:29 GMT

@oeyvtoft When you crash do you get an error report to send to Autodesk? If you do the next time can you note the report ID and send it in?

Generally these kind of random crashes could be older OS and graphics drivers. Can you please confirm that your OS update and graphics are up-to0date?

If you go into Help-support and diagnostic - graphics diagnostics- copy to clip board and paste here please? Also, if you go into device manager, do you have one or two graphics card on your machine?

Re: Fusion screenshot of crash after updating to latest (free) version.

oeyvtoft — Fri, 03 Nov 2023 19:31:24 GMT

Thanks for your reply.

No error reports appears.

Newest graphics driver installed.

Graphic diagnostic:

[GPU Information]
GPU Device: NVIDIA GeForce GTX 980M
GPU RAM: 8192 MB
GPU Driver API: DirectX 11.0
GPU Driver Version: 537.58
GPU Driver Date: 10/05/2023

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: On
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

Re: Fusion screenshot of crash after updating to latest (free) version.

oeyvtoft — Fri, 03 Nov 2023 19:49:40 GMT

Thanks again. I'll try the repair function later.

Tried the function. No success.

Re: Fusion screenshot of crash after updating to latest (free) version.

RajkumarIlanchelian — Fri, 03 Nov 2023 19:52:18 GMT

@oeyvtoft Does you machine have dual graphics?

Re: Fusion screenshot of crash after updating to latest (free) version.

oeyvtoft — Fri, 03 Nov 2023 19:59:24 GMT

As far as I know no. Just NVIDEA GeForce GTX 980M is listed in the device manager.