topic Re: I cannot access fusion in Fusion Support Forum

I cannot access fusion

jmackniak — Wed, 08 Nov 2023 13:26:12 GMT

Fusion would not open this morning - I was redirected to open through an Internet Browser. I used 2 step verification but access was denied. I checked the Health Status of fusion and it is running as it should. Is this a local problem? Or something bigger?

Image below is my error message.

Re: I cannot access fusion

HughesTooling — Wed, 08 Nov 2023 15:13:52 GMT

Have you set up an authenticator app to use with 2 step verification? SMS message for authentication was retired on the 1st.

Mark

Re: I cannot access fusion

jmackniak — Wed, 08 Nov 2023 15:46:33 GMT

I am not so sure this is the fix because it only made things worse. I saw in my profile where I needed to update the process- I followed along and found the code in my passwords on the iphone. Enter the code and now I am blocked again with

Ooops ...

Looks like we couldn't verify some of the information you submitted.

Please contact us at the page listed below and reference error #112 so we can sort it out and get you into your account.

Re: I cannot access fusion

HughesTooling — Wed, 08 Nov 2023 18:43:22 GMT

@Phil.E Would you be able to give any advice on this?

Thanks.

Re: I cannot access fusion

Phil.E — Wed, 08 Nov 2023 18:45:54 GMT

Contact support.

Re: I cannot access fusion

jmackniak — Fri, 10 Nov 2023 13:36:53 GMT

Thanks for the advice, I did contacting Autodesk support Wednesday. its Friday, go figure they never got back.

Re: I cannot access fusion

Phil.E — Fri, 10 Nov 2023 16:22:43 GMT

I just noticed that you posted the original error message that prompted you to solve the issue using a link.

Did you follow this link/prompt?

"Please contact us at the page listed below and reference error #112 so we can sort it out and get you into your account"