topic Re: Data Panel blank after update. in Fusion Support Forum

Data Panel blank after update.

gus.grubba — Fri, 24 Nov 2023 13:40:26 GMT

Data Panel is blank after the last update. I can load models from the file menu, although the application keeps freezing every now and then when doing anything.

Re: Data Panel blank after update.

gus.grubba — Sat, 25 Nov 2023 06:55:16 GMT

Replying my own post. After "Repairing Fusion 360", full uninstall and reinstall, nothing worked. After noticing a pattern in similar posts with this issues, on a hunch I "signed off" and signed back in. The panel was restored. Note that while blank, I was still able to load my projects using File/Open 🙄

Re: Data Panel blank after update.

e9_vito — Fri, 01 Dec 2023 16:54:04 GMT

I'm having a similar issue and no matter what I do, my data panel will not load....

Re: Data Panel blank after update.

gus.grubba — Fri, 01 Dec 2023 16:58:27 GMT

Yup, there is something messed up with it. I did first solve it by login off and then back in. But I now realize I have to do that every time I launch Fusion. Each time I launch, it's blank, requiring the log off/on cycle.

Re: Data Panel blank after update.

e9_vito — Fri, 01 Dec 2023 17:02:34 GMT

Anyway for you to unmark this as solved so we can get some eyes on this? I only have an educators license so I can't message support unfortunately.

For reference, I have no issues on my mac studio, or macbook, which are also running the latest version of MacOS. Logging off, uninstalling, reinstalling, nothing works.

Re: Data Panel blank after update.

gus.grubba — Fri, 01 Dec 2023 17:07:38 GMT

No, I could not find a way to undo the "solved" flag. I have not tried this on my laptop yet (M2). This is happening on my desktop machine (Mac Pro 2019 - x86).

Re: Data Panel blank after update.

e9_vito — Fri, 01 Dec 2023 17:20:29 GMT

Ahhh I left that out. This is happening on my 2019 mac pro as well. I assume it's something related to the graphics card and the latest update then....

Re: Data Panel blank after update.

john.koerner — Fri, 01 Dec 2023 20:33:26 GMT

I removed the solution checkmark. Can either of you share your diagnostic log files to help our team diagnose this issue further? https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-and-share-the-Diagnostic-Log-Files-in-the-Fusion-360-Help-menu.html

Re: Data Panel blank after update.

e9_vito — Fri, 01 Dec 2023 20:53:28 GMT

Here you go John. Thanks!

Re: Data Panel blank after update.

john.koerner — Tue, 05 Dec 2023 13:19:48 GMT

@gus.grubba Would you be able to provide your logs as well? We are trying to diagnose the problem and another set of logs might help find the common issue here.

Re: Data Panel blank after update.

gus.grubba — Tue, 05 Dec 2023 16:02:23 GMT

I had tried uploading when you first asked but I kept getting: ".zip" files not allowed.

Anyway, it worked now. See attached.

Re: Data Panel blank after update.

nilesh_kuber — Wed, 06 Dec 2023 14:42:37 GMT

Hi Guys, can you try following command and let us know if this is fixing issue:

DataPanel.url /default

If this won't fix this issue, please help us with following steps:

1. Give DataPanel.status command

2. Step 1 will return path of "data_view_rel.html". If possible can you send us screenshot of contents of folder where "data_view_rel.html" present.

Thanks in advance !!

Re: Data Panel blank after update.

gus.grubba — Wed, 06 Dec 2023 15:14:56 GMT

Nothing changed when running the command other than showing the path as you mentioned:

DataPanel.url /default DataPanel URL : file:////var/folders/vt/ysdcsvzj1nq0tn6n3wf1f_ym0000gn/T/Neutron/0f5cc672-14a6-4638-975e-bd9c493b031c/data_view_rel.html

The contents of that folder:

~ % ls -l /var/folders/vt/ysdcsvzj1nq0tn6n3wf1f_ym0000gn/T/Neutron/0f5cc672-14a6-4638-975e-bd9c493b031c total 9488 -rw-r--r-- 1 gus staff 2252625 Dec 6 10:01 OfflineJS.zip drwxr-xr-x 311 gus staff 9952 Dec 6 10:01 assets -rw-r--r-- 1 gus staff 572 Dec 6 10:01 blocked_client_view_rel.html -rw-r--r-- 1 gus staff 522 Dec 6 10:01 blocked_os_view_rel.html -rw-r--r-- 1 gus staff 28185 Dec 6 10:01 create_branch_rel.html -rw-r--r-- 1 gus staff 27394 Dec 6 10:01 create_milestone_rel.html -rw-r--r-- 1 gus staff 209782 Dec 6 10:01 dashboard_rel.css -rw-r--r-- 1 gus staff 1744430 Dec 6 10:01 dashboard_rel.js -rw-r--r-- 1 gus staff 2729 Dec 6 10:01 data_view_rel.css -rw-r--r-- 1 gus staff 330 Dec 6 10:01 data_view_rel.html drwxr-xr-x 12 gus staff 384 Dec 6 10:01 font -rw-r--r-- 1 gus staff 96380 Dec 6 10:01 jquery-1.11.0.min.js -rw-r--r-- 1 gus staff 407099 Dec 6 10:01 manage_rel.html -rw-r--r-- 1 gus staff 49443 Dec 6 10:01 merge_rel.html -rw-r--r-- 1 gus staff 9584 Dec 6 10:01 simple_sharing_public_link_rel.html

Re: Data Panel blank after update.

nilesh_kuber — Wed, 06 Dec 2023 16:46:21 GMT

Thanks a lot. We will analyse this further.

Re: Data Panel blank after update.

nilesh_kuber — Wed, 06 Dec 2023 16:57:35 GMT

Just one small help, can you run "Dashboard.getversion" command and let us know result of that. Thanks !!

Re: Data Panel blank after update.

gus.grubba — Wed, 06 Dec 2023 17:00:27 GMT

Here we go:

Dashboard.GetVersion v2.0

Re: Data Panel blank after update.

e9_vito — Mon, 11 Dec 2023 00:13:22 GMT

Sorry I haven't been at my mac pro for a bit, but back and still having the same panel not showing. Where or how do I run that DataPanel.url /default command?

Re: Data Panel blank after update.

anurag_naik — Tue, 12 Dec 2023 10:02:37 GMT

You can run the DataPanel.url /default command on the Text commands panel (File options --> View --> Show Text Commands).

We are currently investigating to re-produce this issue on our end on priority, meanwhile could you please check if the steps mentioned for Data panel is white in solutions section of this doc help resolving the issue.

Re: Data Panel blank after update.

e9_vito — Wed, 13 Dec 2023 02:48:53 GMT

I went to go gather the info and my data panel was working. Since it was, I did not run the default command and just grabbed the other output.

DataPanel.status DataPanel URL : file:////var/folders/qr/9z5cyp3s02x9z812whn8cm880000gs/T/Neutron/d8ce5e47-ad43-4033-be20-9390eaf6703c/data_view_rel.html Dashboard.GetVersion v1.0(legacy) ls -l /var/folders/qr/9z5cyp3s02x9z812whn8cm880000gs/T/Neutron/d8ce5e47-ad43-4033-be20-9390eaf6703c/data_view_rel.html -rw-r--r-- 1 ciancia staff 330 Dec 12 21:41 /var/folders/qr/9z5cyp3s02x9z812whn8cm880000gs/T/Neutron/d8ce5e47-ad43-4033-be20-9390eaf6703c/data_view_rel.html more /var/folders/qr/9z5cyp3s02x9z812whn8cm880000gs/T/Neutron/d8ce5e47-ad43-4033-be20-9390eaf6703c/data_view_rel.html <!DOCTYPE html> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <link rel="stylesheet" href="dashboard_rel.css" type="text/css" /> <title>Data View Application</title> <script src="dashboard_rel.js"></script> </head> <body onload="DataViewApplicationStart();"> </body> </html>

Re: Data Panel blank after update.

gus.grubba — Wed, 13 Dec 2023 03:51:30 GMT

Between then and now, I formatted my boot disk and reinstalled everything from scratch. I just finished installing Fusion and it all seems to be working. Same computer, no change in hardware. Just a fresh install of the OS (I had wiped Fusion and reinstalled it earlier, before this radical move, with no changes). I also noticed that with this new install from scratch, I ended up with a new version of Fusion so I can’t tell what fixed it.