topic Re: Am I the only one having trouble with chat support? or any support? in Fusion Support Forum

Am I the only one having trouble with chat support? or any support?

John_BE — Wed, 29 Nov 2023 16:52:10 GMT

I assume it is not a real person, if it is, it must be chat-bot assist because they typically drop or answer specific questions with "I hope you are well?" or "how can I help you solve your problems". To me that says, I haven't read your question.

Customer service call back just hung up on me about 2 minutes ago.

ugh

Re: Am I the only one having trouble with chat support? or any support?

EdDRM — Wed, 29 Nov 2023 18:20:58 GMT

I have had a couple support cases open for several months now.

Very simple things.

No one responds here and I can not get a call from anyone with answers.

Very very frustrating.

It seems there is no customer support.

Good luck!

Re: Am I the only one having trouble with chat support? or any support?

ryan.bales — Wed, 29 Nov 2023 18:56:53 GMT

There are different areas of support and for non-commercial subscribers your options would be limited. We have an article here that outlines the options for Fusion customers:

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-are-the-Technical-Support-Options-for-Fusion-360.html