topic Re: What is the latest version of Fusion 360? in Fusion Support Forum

What is the latest version of Fusion 360?

EdDRM — Wed, 29 Nov 2023 18:30:28 GMT

I was told by Vinaya at Autodesk customer support that...

"The latest version of Fusion is 2.0.11894, released on December 13th."

Is this true?

This what I have...

Fusion 360 2.0.17721 x86_64

Re: What is the latest version of Fusion 360?

g-andresen — Wed, 29 Nov 2023 18:56:52 GMT

Hi,

@EdDRM wrote:

I was told by Vinaya at Autodesk customer support that...

"The latest version of Fusion is 2.0.11894, released on December 13th."

Is this true?

This what I have...

Fusion 360 2.0.17721 x86_64

1. today > 11.29

2. same here

günther

Re: What is the latest version of Fusion 360?

ryan.bales — Wed, 29 Nov 2023 19:00:12 GMT

The current version can always be found on the Whats new page:

https://www.autodesk.com/products/fusion-360/blog/october-2023-product-update-whats-new/

Re: What is the latest version of Fusion 360?

EdDRM — Wed, 29 Nov 2023 19:04:11 GMT

That's what I thought.

Any idea why customer support wouldn't know that.

It seems like they think the last update was in December of last year.

Re: What is the latest version of Fusion 360?

ryan.bales — Wed, 29 Nov 2023 19:08:03 GMT

From what i can tell, your case is with our accounts team and talking to someone unlikely to be familiar with Fusion.

It's mostly that "Customer Support" is a very broad term for a very large company with a significant number of products. Non commercial subscribers are entitled to talk to our accounts team and they often try to help but also are unfamiliar with the programs.

Re: What is the latest version of Fusion 360?

EdDRM — Wed, 29 Nov 2023 19:26:31 GMT

We have a commercial subscription.

Why wouldn't they get us in touch with the proper support?

Re: What is the latest version of Fusion 360?

ryan.bales — Wed, 29 Nov 2023 19:29:32 GMT

I don't know but its not something that makes me happy to hear.

I would highly recommend using the options here to contact support directly: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-are-the-Technical-Support-Options-for-Fusion-360.html

Re: What is the latest version of Fusion 360?

EdDRM — Wed, 29 Nov 2023 19:37:33 GMT

I'm pretty sure I have tried all of those options.

Re: What is the latest version of Fusion 360?

ryan.bales — Wed, 29 Nov 2023 19:43:26 GMT

I don't see any cases with my team. In-Product Chat should be the fastest way to get hold of us, web and Schedule a call would work too.

If you are using web chat - you are NOT chatting with "Product support." But likely are accounts team.

As a commercial subscriber - from Fusion do the following:

Click the Autodesk logo in the lower right
Type your issue
Scroll down
Click 'contact a support agent'
You should only wait around a minute before chatting with product support

Re: What is the latest version of Fusion 360?

EdDRM — Wed, 29 Nov 2023 19:52:33 GMT

Thank you,

i willl do that right now.

Re: What is the latest version of Fusion 360?

EdDRM — Wed, 29 Nov 2023 20:15:18 GMT

Thank you allset ..that worked like a charm