topic Re: Fusion 360 no longer works. in Fusion Support Forum

Fusion 360 no longer works.

r_haugen — Tue, 12 Dec 2023 06:04:04 GMT

I have been using Fusion 360 for a couple of years with a personal use licence only as I only use it to model small projects for my 3d printer. Today I opened the software and it was reporting that an error had occurred and it was offline. I no longer had access to any of my previous models. In troubleshooting the issue I have uninstalled and reinstalled it several times. All to no avail. Now the following occurs.. the splash screen comes up with the sign in box. It spawns my web browser.. Firefox.. and when I enter my email/password it opens my autodesk account on the profile page. It doesn't go back and open Fusion 360. If I go back to the splash screen and ask it to retry sign in again it goes back to the browser and opens a window that has a button that says " Go to product" It goes back to the splash screen and freezes for a bit before opening a window stating "There was an error logging into Fusion 360".

I don't know where to go from here. Any help would be appreciated.

Ray

r_haugen@telus.net

Re: Fusion 360 no longer works.

RajkumarIlanchelian — Tue, 12 Dec 2023 15:33:27 GMT

@r_haugen Can you please do the below?

1. Close Fusion
2. Go to add/remove programs
3. Select Autodesk Fusion - MODIFY

This will launch the Fusion service utility

4. Gather system info - this will generate two zip files - please attach the Fusion diagnostics zip here

Also, do you have any other Autodesk products on your machine? Another thing to try would be rather than Firefox if you set say chrome as your default browser does that help?

Regarding your designs, they will not be lost. You will see them once you are able to login.

Re: Fusion 360 no longer works.

r_haugen — Wed, 13 Dec 2023 03:27:54 GMT

@RajkumarIlanchelian

Thanks so much for the response. I have tried several things today and nothing has worked. Well... sort off. While at my work place I downloaded and installed Fusion 360 with no issues. It let me log in and all of my previous projects were intact. when I got home I tried the Modify... zip file thing. It would not work. So I then uninstalled Fusion 360 and one other Autodesk app... I think it was Identity Manager. I then went through my Windows 11 registry and removed all keys etc that referred to Autodesk. Finally I deleted the AppData/Local/Autodesk folder. I then rebooted and reinstalled Fusion 360. Tried to log in and received the same result. Log in error. I also used Chrome and not Firefox as you recommended. It did however, create the two zip files that I have attached.

The only thing that I may be relevant regarding this computer was that I re-partitioned the hard drive and installed a version of Linus (Kubuntu) in a dual boot set up. Both operating systems work fine. The linux did install GRUB for the dual boot.

I am hoping the attached logs can help me out and solve this issue.

Thanks in advance.

Re: Fusion 360 no longer works.

RajkumarIlanchelian — Wed, 13 Dec 2023 18:34:24 GMT

@r_haugen The logs shows that there is some access issue on the network side that may be causing this problem.

1. Reset your router and see if that helps (long shot but we can start from here)
2. Here is an article that you can follow to see if any of the solutions help - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-when-trying-to-log-in-to-fusion-360.html

especially the anti-virus, firewall, proxy section.

Re: Fusion 360 no longer works.

dooyoul_chung — Thu, 14 Dec 2023 15:32:14 GMT

Hi @r_haugen

Could you please ensure that your PC's time is synchronized with the current time? If it's not, kindly adjust the time settings to match the current time and then try again
Thanks.
Dooyoul.

Re: Fusion 360 no longer works.

r_haugen — Thu, 14 Dec 2023 18:02:17 GMT

So folks. Nothing I tried worked to get me back up and running. I checked time as suggested and everything else that went with the support article. I finally had to do a factory reset of my laptop and start from scratch. That has fixed the problem. Thanks for all the suggestions and help offered.

Ray