topic Re: Failing to update in Fusion Support Forum

Failing to update

guselfvpa — Sun, 31 Dec 2023 14:50:17 GMT

Hi,

Fusion is failing to update for me, I am on a Microsoft Surface pro 3 Win10

Attached log file as suggested.

Kind regards

Patrik

Re: Failing to update

RajkumarIlanchelian — Sun, 31 Dec 2023 16:40:38 GMT

@guselfvpa Thanks for the logs. It shows the below error

OSError: [WinError 1392] The file or directory is corrupted and unreadable

Here is my recommendation:

1. Close Fusion

2. Delete the shortcut you use to launch

2a. Restart machine

3. Go to add/remove programs

4. Select Autodesk Fusion - Modify

5. Select repair Fusion

This should help.

This will launch the

Re: Failing to update

guselfvpa — Sun, 31 Dec 2023 19:48:17 GMT

Thanks,
I have now tried this, with no success unfortenately.

Any other possible remedies? would uninstall and install remedy?

Kind regards

Patrik

Re: Failing to update

RajkumarIlanchelian — Sun, 31 Dec 2023 22:23:04 GMT

@guselfvpa I am a bit surprised that this did not work. Essentially that is an uninstall/reinstall. To confirm that you are now able to use Fusion just that you cannot update it? Can you tell me what is the version of Fusion you are currently on? Also, certainly do the uninstall and a reinstall will install the latest build.

Re: Failing to update

guselfvpa — Sun, 31 Dec 2023 23:40:44 GMT

Hi,
Yes it works fine but is not updating.

If I try to uninstall via the dashboar thing or via apps and programs I am met with the below error message. Does this mean I need to resort to other ways of uninstalling?

I am on

Fusion 360 2.0.17721 x86_64
Active Plan: Student
Windows 10 Pro 22H2 (19045.3803)

Kind regards

Patrik

Re: Failing to update

RajkumarIlanchelian — Mon, 01 Jan 2024 00:14:32 GMT

@guselfvpa Ok, looks like you want to do this then:

1. Again close Fusion and restart machine (Just to be sure)
2. Goto C:\Users\(username)\Appdata\Local - Delete the Autodesk Folder
3. Now install Fusion again

Does that help?

Re: Failing to update

guselfvpa — Mon, 01 Jan 2024 08:54:59 GMT

Thanks Rajkumar,
That worked like a charm.

Best wishes for 2024

Patrik

Re: Failing to update

RajkumarIlanchelian — Mon, 01 Jan 2024 13:36:30 GMT

@guselfvpa @Glad to know this worked.