topic Re: Cannot access my team hub projects from the program, while they are visible online. Is it network issue? in Fusion Support Forum

Cannot access my designs: Cloud Libraries: No projects in hub!

kdobrev_fusion360 — Sun, 18 Feb 2024 16:32:54 GMT

I lost access to my project from whithin Fusion. I thought something was wrong with my network or installation, but I reinstalled Fusion 2 times and the problems persist. I have captured all strange screens and will try to post them here:

Unfortunately only 3 pictures are possible.

I am able to start a new design, but saving it cannot be done as it gives me error that Fusion is syncing. Only one time it succeeded with saving, but again this newly created design was not visible when I closed and reopened the program.

Re: Cannot access my team hub projects from the program, while they are visible online. Is it network issue?

kdobrev_fusion360 — Tue, 13 Feb 2024 18:38:04 GMT

Here is some more screens.

Re: Cannot access my team hub projects from the program, while they are visible online. Is it network issue?

kdobrev_fusion360 — Tue, 13 Feb 2024 19:27:37 GMT

I do see all my projects, folders and designs from the Home icon. I am able to open them in the program, but I cannot save any changes to them. I also do not see anything in under "My Recent Data":

Re: Cannot access my team hub projects from the program, while they are visible online. Is it network issue?

kdobrev_fusion360 — Wed, 14 Feb 2024 14:31:10 GMT

20240214T152858 E 17328 GET 60 https://mail108172.autodesk360.com/login/api/hubs?expand=fce dt=0.72 schannel: CertGetCertificateChain trust error CERT_TRUST_IS_UNTRUSTED_ROOT
20240214T152858 I 10972 GET 0 https://mail108172.autodesk360.com/login/api/hubs?expand=fce - workflow:TenantCollImpl::downloadDataEx attempt:0 requestId:f360_TenantCollImpl::downloadDataEx__1-65ccce28-1b55f42d9e864e26bbc9c5b9 dt=0.74
20240214T152858 I 17328 GET 404 https://developer.api.autodesk.com/oss/v2/buckets/fusion.prefs.login/objects/R7TYLXKH6BF9_electrondrilloptiongroup_eagle.rc/details?with=createdDate&with=lastAccessedDate&with=lastModifiedDate dt=1.06 {"reason":"Object not found"}
20240214T152858 I 17328 GET 404 https://developer.api.autodesk.com/oss/v2/buckets/fusion.prefs.login/objects/R7TYLXKH6BF9_electroncoloroptiongroup_eagle.rc/details?with=createdDate&with=lastAccessedDate&with=lastModifiedDate dt=1.06 {"reason":"Object not found"}
20240214T152858 I 9664 GET 404 https://developer.api.autodesk.com/oss/v2/buckets/fusion.prefs.login/objects/R7TYLXKH6BF9_electrondrilloptiongroup_eagle.rc/details?with=createdDate&with=lastAccessedDate&with=lastModifiedDate - workflow:Options attempt:0 requestId:f360_Options__1-65ccce28-eb519c9221924400b7af1e3d dt=1.07
20240214T152858 I 28260 GET 404 https://developer.api.autodesk.com/oss/v2/buckets/fusion.prefs.login/objects/R7TYLXKH6BF9_electroncoloroptiongroup_eagle.rc/details?with=createdDate&with=lastAccessedDate&with=lastModifiedDate - workflow:Options attempt:0 requestId:f360_Options__1-65ccce28-6c72952a9e2744cbb2f4a45e dt=1.07
20240214T152858 I .24952 POST 200 https://f360sc.prd.fusionapi.autodesk.com/api/v1/sessions - workflow:SLM_startSession attempt:0 requestId:f360_SLM_startSession__1-65ccce28-de839dc647254657b057c34d dt=1.07
20240214T152858 I .24952 SLM: session = 101877784
20240214T152858 I .24952 (total 7.901s diff 1.071s) PERF: AppLogMgr::refresh START.
20240214T152858 I .24952 (total 8.390s diff 0.488s) PERF: AppLogMgr::refresh 0.488462 END.
20240214T152858 I .24952 [CFS] Stopping uploader threads.

Re: CertGetCertificateChain trust error CERT_TRUST_IS_UNTRUSTED_ROOT

kdobrev_fusion360 — Wed, 14 Feb 2024 14:38:50 GMT

20240214T153451 I .19376 (total 10.534s diff 0.000s) PERF: checkHubStatus START.
20240214T153451 E .19376 checkHubStatus: hubsJsonFuture.get() could not get information about hubs from the services.
20240214T153451 E 25192 GET 60 https://mail108172.autodesk360.com/login/api/hubs?expand=fce dt=0.71 schannel: CertGetCertificateChain trust error CERT_TRUST_IS_UNTRUSTED_ROOT
20240214T153451 I .19376 GET 0 https://mail108172.autodesk360.com/login/api/hubs?expand=fce - workflow:HTTPClient attempt:0 requestId:f360_HTTPClient__1-65cccf8a-d52dac1cb06b45e1b01cdfed dt=0.71
20240214T153451 D .19376 getHubStatusFromJson-SSLHandshakeErrorJSON:
20240214T153451 D .19376 SitesAPIResult (Bad DNS Server):
20240214T153451 I .19376 CloudSessionManager::checkHubStatus: hasAPersonalSite=0, hasTeamHub=0, eHubStatus=eSSLHandshakeError, isEntitled=1
20240214T153451 W .19376 sitesJson is empty, Hub based FF are not going to be downloaded, hubReady won't be fired. Reason: eSSLHandshakeError
20240214T153451 I .19376 (total 11.247s diff 0.713s) PERF: checkHubStatus 0.713383 END.

Re: sitesJson is empty, Hub based FF are not going to be downloaded, hubReady won't be fired. Reason: eSSLHandshakeError

kdobrev_fusion360 — Wed, 14 Feb 2024 16:56:57 GMT

I have tried manual cleanup following these steps and reinstalled 3rd time - still same behaviour.

How to do a manual uninstall of Autodesk Fusion