topic Re: Sign in via browser on fusion 360, doesn't open browser. in Fusion Support Forum

Sign in via browser on fusion 360, doesn't open browser.

unordmtlr — Sun, 09 Apr 2023 22:04:23 GMT

I had a problem today when opening the software. The software asked me to sign in via a browser, which it was supposed to direct me to, but no browser window popped up. Instead, I was left with no way to log in.

I've tried:

repairing and reinstalling the software
running the software as an administrator
trying a different network
changing the main browser

OS: Windows 11

Re: Sign in via browser on fusion 360, doesn't open browser.

jhackney1972 — Mon, 10 Apr 2023 01:06:50 GMT

I do not have a computer with Windows 11 at this moment but maybe go into Settings and check to make sure you have a Web Browser set to an application you have on your system. If it is set, maybe try and change it to another just to see if it helps.

Re: Sign in via browser on fusion 360, doesn't open browser.

JaneFan — Mon, 10 Apr 2023 09:17:44 GMT

It looks like this to set default app to Edge or else on windows 11. If setting default app doesn't help, please check whether reboot computer helps or not.

Re: Sign in via browser on fusion 360, doesn't open browser.

janardhansilwal — Mon, 10 Apr 2023 09:49:00 GMT

I am also facing similar issue with the fusion after the latest update.

Tried everything what @unordmtlr did.

Also tried resetting the license information as mentioned here.

Haven't had any luck in getting the fusion to open the login window so far.

Os: winows 11 latest update

Re: Sign in via browser on fusion 360, doesn't open browser.

unordmtlr — Mon, 10 Apr 2023 10:18:50 GMT

Thank you for the answser, 😁
but sadly it didn't make any diffrence.🙁

as @janardhansilwal mentioned, this problem came after the latest update.
that could mabye be the reason for the problem.

Re: Sign in via browser on fusion 360, doesn't open browser.

janardhansilwal — Mon, 10 Apr 2023 10:22:47 GMT

@unordmtlr

Try installing this after closing all the instances of Fusion 360.
I was able to successfully get the login window to open and login, though fusion has still not loaded. It's still a progress though.

Re: Sign in via browser on fusion 360, doesn't open browser.

unordmtlr — Mon, 10 Apr 2023 10:57:50 GMT

This didn't seem to make any diffrence to my outcome :/.
but thanks fo the idea.

Re: Sign in via browser on fusion 360, doesn't open browser.

Laurynas_Infoera — Tue, 11 Apr 2023 05:58:00 GMT

It won't open for me either. Any updates on this issue?

Re: Sign in via browser on fusion 360, doesn't open browser.

JaneFan — Tue, 11 Apr 2023 13:11:53 GMT

Is it possible you've set Run as administrator for Fusion app? If so, please close fusion and uncheck "run as administrator" from shortcut and compatibility. Let's see whether it works for such case.
Right mouse click on fusion icon, uncheck the two "Run as administrator" checkbox and restart fusion afterwards.

Re: Sign in via browser on fusion 360, doesn't open browser.

abdullakaderdina — Tue, 11 Apr 2023 21:54:59 GMT

Hello, I have been facing the same issue and the solutions provided so far don't work. Any updates?

Re: Sign in via browser on fusion 360, doesn't open browser.

JaneFan — Wed, 12 Apr 2023 05:32:20 GMT

Hi @abdullakaderdina , sorry to know it doesn't work for you. If it is not resolved by unchecking "Run as administrator" solution in above post, would you please provide log files that we can look into what happened?

Fusion 360 logs location:
- Windows:
  C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\(Alphanumeric Folder)\logs (Look for all *.log files.)
  C:\Users\(username)\Appdata\Local\Autodesk\Autodesk Fusion 360\logs (Look for all *.log files. Logs here when login is unsuccessful.)
- macOS:
  Macintosh HD>Users>(username)>Library>Application Support>Autodesk>Autodesk Fusion 360>(Alphanumeric Folder)>logs (Look for all *.log files)
  Macintosh HD>Users>(username)>Library>Application Support>Autodesk>Autodesk Fusion 360>logs (Look for all *.log files. Logs here when login is unsuccessful.)
Id Services Log File location::
- Windows OS: %localappdata%\Autodesk\Identity Services\Log\IdServices.log
- macOS: ~/Library/Application Support/Autodesk/Identity Services/Log/IdServices.log

Re: Sign in via browser on fusion 360, doesn't open browser.

unordmtlr — Wed, 12 Apr 2023 16:07:59 GMT

I've sent you link the the files from IDService log folder via private messages.

Re: Sign in via browser on fusion 360, doesn't open browser.

g.awada — Thu, 13 Apr 2023 07:59:36 GMT

changing the default browser to edge worked for me

Re: Sign in via browser on fusion 360, doesn't open browser.

z5363798 — Thu, 13 Apr 2023 12:17:21 GMT

I'm on MacOS and I'm facing the same problem. I've tried changing my default browser to Safari and no luck. Anyone fixed it on Mac??

Re: Sign in via browser on fusion 360, doesn't open browser.

JaneFan — Fri, 14 Apr 2023 04:03:45 GMT

Hi @z5363798 ,

Can I know if your issue is "Sign in doesn't kick off web browser", or go to product doesn't work after inputting user name and password? And what is is your previous web browser before switching to Safari?
Would you please try whether the two approaches can solve your issue:

1. Clear cache of the default web browser and try sign in again.

2. Kill identity manager from Activity Monitor, or restart Mac and try to sign in again.

Re: Sign in via browser on fusion 360, doesn't open browser.

JaneFan — Fri, 14 Apr 2023 04:27:37 GMT

Hi @unordmtlr , I notice your steps on the top of this thread mentioned "running the software as an administrator

", have you tried to launch fusion directly instead of "run as administrator"? Besides, please check the identity manager version used on your computer which can be checked by "Open file location" from task manager as below image shows.

Re: Sign in via browser on fusion 360, doesn't open browser.

haziqismail — Sat, 15 Apr 2023 10:58:10 GMT

Hello, currently facing the same issue after windows 11 update, any solution?

Re: Sign in via browser on fusion 360, doesn't open browser.

unordmtlr — Sat, 15 Apr 2023 14:20:05 GMT

My AdskIdentityManager version is 1.7.3.0.

Update!
I havent made any changes. since last time, but apparently it works for me now.
i Don't know what solved it.

Re: Sign in via browser on fusion 360, doesn't open browser.

Anonymous — Sun, 16 Apr 2023 10:13:00 GMT

Unfortunately facing the same issues after the Windows 11 update. Any further solutions to try?

Re: Sign in via browser on fusion 360, doesn't open browser.

n8225 — Sun, 16 Apr 2023 15:35:43 GMT

Changing the default app for HTTPS from chrome to Microsoft Edge fixed this issue for me.