topic Re: More payment stuff, are you entirely useless? in Fusion Support Forum

More payment stuff, are you entirely useless?

Anonymous — Fri, 17 Oct 2025 18:46:02 GMT

Lets see if this forum helps to get it resolved, though the sheer incompetence of the so called customer support desk / chat is absolutely astonishing, I do not think I have ever come across such incompetence in anything.

1. My account is set to auto renew.

2. NO, I repeat NO, NONE, ZERO, NADA, ZIP details have changed since my last renewal, just in case this is not clear - NO DETAILS HAVE CHANGED.

3. Your system says my payment is not valid

4. Customer unhelpful desk says "change your payment method"

5. Why should I have to get another payment method when this one works?

6. Ok, lets play along with the clown show....and change payment method

7. YOUR BILLING PAGE WILL NOT ALLOW ME TO CHANGE PAYMENTS AND CONTINOUSLY REPORTS ADDRESS INVALID.

8. Customer unhelpful desk responds, we have fixed it try again.....I REALLY HAVE LOST COUNT OF HOW MANY TIMES I HAVE TRIED AGAIN ONLY TO GO THROUGH THE SAME LOOP.

I have requested an invoice that I may pay by bank transfer, only for them to start the same loop again.

Could this be anymore useless

Case numbers in the screenshot

@Anonymous - this post has been edited due to Community Rules & Etiquette violation

Re: More payment crap, are you entirely useless?

RajkumarIlanchelian — Fri, 17 Oct 2025 17:18:00 GMT

@Anonymous Apologies. I understand your frustration. I am going to connect with out support team regarding this and see what could be happening. I will post back here when I know more.

Re: More payment crap, are you entirely useless?

Anonymous — Tue, 21 Oct 2025 12:50:43 GMT

Hello,

I have now had a further 2 replies from the support team, surprise, surprise - despite telling me it is fixed, it is not fixed.

Perhaps you could ask them why they simply cannot do as I have asked and send me an invoice I can pay by transfer????

I really would not have thought it's that difficult to pay, the problem lies with your systems and so I must suffer and lose any work I have done?

How absolutely unreliable is this?

Will I be compensated for the fact that I must now transfer to a different platform and rebuild my work from zero?

Re: More payment crap, are you entirely useless?

RajkumarIlanchelian — Tue, 21 Oct 2025 14:15:11 GMT

@Anonymous "despite telling me it is fixed, it is not fixed."

Is the system still telling you that that card is invalid?

Re: More payment stuff, are you entirely useless?

Anonymous — Tue, 21 Oct 2025 14:33:13 GMT

If I try to change the card or address it say's invalid.

But, if I simply try to renew it says the system cannot process the payment at this time - but this has been for 2 days

screenshots attached.

Given that I do not actually use this commercially, if this cannot be fixed then I simply close and use something else. Fusion is convenient, but not worth this trouble and losing access to projects.

I also think this happened last year at renewal, something is very wrong with the system/procedure

Re: More payment stuff, are you entirely useless?

Anonymous — Tue, 21 Oct 2025 22:27:25 GMT

Hello,

Don't bother trying to follow up, I've decided to switch to solidworks instead.

This simply is not worth the trouble

Re: More payment stuff, are you entirely useless?

RajkumarIlanchelian — Wed, 22 Oct 2025 01:50:28 GMT

@Anonymous Our apologies and sorry that you have made this decision. If you do decide to be back with Fusion please let us know how we can help. I know the team is still working on your case ID. Thank you.