topic Re: Fusion subscription expired but it is not (Affecting all of our licenses) in Fusion Support Forum

Fusion subscription expired but it is not (Affecting all of our licenses)

ezrascott — Thu, 15 Feb 2024 13:56:34 GMT

Good Morning. We have over a dozen licenses on our Fusion account and all users are showing that their licenses are expired but in the admin portal they are not. All of our licenses don't expire until late this year or next year.

I am noticing that this appears to be related to Autodesk changing all of our active licenses to now showing as "Fusion Legacy 2024". I tried purchasing a new license and new subscriptions are fine.

I have a ticket open with Autodesk but they are moving very slow and we are at a standstill as Fusion is blocking my team from working due to the software showing it as expired.

What we have tried so far:

Logging out of fusion and back in
Windows uninstall and reinstall of fusion
Fusion repair utility uninstall
Fusion repair utility reset function

Is anyone else affected by this?

Re: Fusion subscription expired but it is not (Affecting all of our licenses)

HughesTooling — Thu, 15 Feb 2024 14:08:30 GMT

@James.Youmatz Can you help with this please?

Re: Fusion subscription expired but it is not (Affecting all of our licenses)

James.Youmatz — Thu, 15 Feb 2024 15:38:01 GMT

Hi @ezrascott ,

Thanks for the tag Mark. Please feel free to email me at james.youmatz@autodesk.com and include the support case number, as well as any information around the subscription you can provide. I will try to hunt down what is happening.

Re: Fusion subscription expired but it is not (Affecting all of our licenses)

ezrascott — Thu, 15 Feb 2024 20:44:13 GMT

Wanted to update that James was able to assist us today with resolving the issue. Thank you for the quick resolution. We are back up and running at full capacity!