topic Initial Welcome Setup display issue with multiple monitors setup in Fusion Support Forum

Initial Welcome Setup display issue with multiple monitors setup

adminHX6F2 — Sun, 12 Oct 2025 14:44:44 GMT

I just installed the 30 days trial and launched it for the 1st time, but I can't get pass the startup screen due to a graphical issue on the Home screen.

It turns out that the Welcome Setup window won't display properly when it is on the Main Display monitor. Use Window + shift + arrow key to move it to other monitor solves this issue. This is on a Dell Precision 7540, i9, quadro rtx 3000 on Windows 10 Pro.

I was going ask for help here, but I figured it out and thought it might be useful post for future multi-monitor users.

Re: Initial Welcome Setup display issue with multiple monitors setup

lance.carocci — Mon, 13 Oct 2025 16:23:44 GMT

Hi @adminHX6F2, thanks for the report.

The issue is caused by use of a DisplayLink graphics adapter - the device's drivers drivers are not reencoding the application's transparencies correctly. You can work around the issue by moving Fusion to the primary display, or one not connected to the DisplayLink adapter. Note that DisplayLink may be built into your docking station.

We have a fix for this in testing that should hopefully reach users in the next major update.