topic Re: Can't open any projects in Fusion Support Forum

Can't open any projects

nolan.cheng.2025 — Wed, 21 Feb 2024 06:47:37 GMT

I use Fusion as a student all the time and have been for the past 4+ years. Today however I logged on for the first time in about 3 days, and I am no longer able to open any projects that I know I am a part of in the data panel tab. I can still used the open tool to open specific files and save them, but it's just annoying that I can't use the data panel gui anymore. This happens for both my personal and shared drives. Surprisingly, I have found one project that I can open, but it contains only one folder and it was shared with me at least a month ago so I don't understand why that is the only project I am able to access through the data panel. Thank you all in advance.

Re: Can't open any projects

RajkumarIlanchelian — Wed, 21 Feb 2024 14:32:34 GMT

@nolan.cheng.2025

1. Can you please direct message me your email that you registered Fusion with?
2. Can you also check for say a personal project that you are not able to open, can you please invite the below two email to this project?

raj.kumar.ilanchelian@autodesk.com
geethapriya.shetty@autodesk.com

Re: Can't open any projects

amol.tulaskar — Wed, 21 Feb 2024 16:24:20 GMT

Are you able to open file through File->Open dialogue?

Re: Can't open any projects

nolan.cheng.2025 — Thu, 22 Feb 2024 00:01:01 GMT

Yes, I am able to do that. It's just that not being able to use the data panel to navigate my designs is annoying. Thank you for your response.

Re: Can't open any projects

nolan.cheng.2025 — Thu, 22 Feb 2024 00:01:40 GMT

Sorry, just so that I know in advance, what will you try to do?

Re: Can't open any projects

RajkumarIlanchelian — Thu, 22 Feb 2024 01:00:02 GMT

@nolan.cheng.2025

1. Can you confirm on which version of Fusion you are on?

2. The reason we are asking for the invite is to see if on our end we can use the data panel to open the projects and if so that could give us directions on how to address this for you.

Re: Can't open any projects

nolan.cheng.2025 — Thu, 22 Feb 2024 05:50:59 GMT

Sure! The version of Fusion that I am using is shown below in the photo. And I have just invited you to a project from a while ago which is one that I cannot open. Just for a bit more context to make sure I am not mistaken in my terminology, but I also attached a screenshot of what I am specifically double clicking and cannot open. Interestingly however, I am able to open the fasteners project. Thank you for your support 😄

Re: Can't open any projects

RajkumarIlanchelian — Thu, 22 Feb 2024 05:56:53 GMT

@nolan.cheng.2025 Thank you for the invite. While we continue to look at the issue the version you are on is not the latest. Can you go into Help- check for update?

if that does not show an update , go to Help - support and diagnostics - Fusion service utility and do a repair. This should take you to the newest version 2.0.18460.

Re: Can't open any projects

nolan.cheng.2025 — Thu, 22 Feb 2024 06:04:49 GMT

Oh my gosh thank you so much. I have no idea how I didn't think to just update the software, but updating it worked :)) I appreciate your timely responses, as I really needed easy access to Fusion for my school work. Thanks again, and have a great rest of your week!

Re: Can't open any projects

RajkumarIlanchelian — Thu, 22 Feb 2024 06:06:27 GMT

@nolan.cheng.2025 @Glad to know that updating to the latest worked for you.

Re: Can't open any projects

amol.tulaskar — Fri, 23 Feb 2024 09:08:33 GMT

Hi Nolan,

Good to hear that after the version upgrade the issue is resolved.

Is it possible to share Fusion logs for further investigations. We wanted to check what was causing the problem with the older version?

Steps to get the log file

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-find-and-share-the-Diagnostic-Log-Files-in-the-Fusion-360-Help-menu.html

Thanks and Regards,

Amol

Autodesk

Re: Can't open any projects

nolan.cheng.2025 — Sat, 24 Feb 2024 05:08:09 GMT

Good evening! So sorry for my late response, I have been quite busy recently. I attached the zipped log files below. Thank you again for your support!