topic Re: Can't install Fusion 360 - SSL Certificate verification failed in Fusion Support Forum

Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sat, 12 Jul 2025 07:17:20 GMT

Tried it numerous times on different networks. Turned off my virus scanning but still having problems.

[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self-signed certificate in certificate chain (_ssl:c:1000)

Attached is the error log.

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sat, 12 Jul 2025 15:06:17 GMT

@carlHDY6H Can you try the solutions called out in this article?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Precheck-SSL-Certificate-Issues-in-Fusion-360.html

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 00:01:47 GMT

Took a look at that but I don't have the Fusion Service Utility installed and I can't find where/how to install that utility. I don't have any autodesk product installed.

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 00:15:13 GMT

@carlHDY6H @Go to the add/remove programs and select Fusion and modify. This should launch the Fusion service utility.

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 00:28:00 GMT

I'm on a Mac. All I have in the `Fusion Client Downloader.dmg` ¯\_(ツ)_/¯ This is the first time trying to install any autodesk product so I don't have any of it installed.

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 00:59:29 GMT

@carlHDY6H @Took another look at the log files and it’s almost positive it is some sort of network error we are hitting here.

couple of things to try before using the article below.

1. restart your network to see if that helps.
2. on your Mach quickly create a new account and see if you can install successfully there.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Fusion-360-Failed-to-get-client-ip-address-Errno-8-nodename-nor-servname-provided-or-not-known.html

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 01:08:58 GMT

I mentioned in my first post that I've tried on multiple networks with the same error. Just tried on a fresh user account on my Mac and get the same problem. localhost is properly set up in my /etc/hosts file.

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 01:19:10 GMT

@carlHDY6H

2025-07-12 16:15:38,857 - MainProcess(3749) - InstallDriver - adsk.dls.streamer.network_checker - WARNING :: Failed to get client ip address [Errno 8] nodename nor servname provided, or not known.

This is the error reported in the logs that relates to this article - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Fusion-360-Failed-to-get-client-ip-address-Errno-8-nodename-nor-servname-provided-or-not-known.html

Have you tried this: (Skip 1 &2)

Logout and Close Fusion
2. Go to Launchpad - Uninstall Fusion
3. Go to

Macintosh HD>Users>(username)>Library>Application Support>Autodesk>Autodesk Fusion 360>

DELETE the following folders – Webdeploy, Web Services, Identity services, Autodesk Fusion 360 ((IF you do not have any other Autodesk products installed, delete the Full Autodesk folder)
Delete the Fusion launch icon (from desktop or where you have it)
Restart the Mac
Download the installer again
Now install Fusion

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 01:29:22 GMT

Appreciate your help, but that didn't work either.

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 01:33:17 GMT

@carlHDY6H

1.So those folders were present, you deleted them and redownloaded the installer and hone trying to install again you get the same error, right?
2. When you mentioned you tried various other networks, what are the other network options you tried?
3. Is there a change to connect the Mac to a LAN rather than wireless?

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 01:36:39 GMT

1. So those folders were present, you deleted them and redownloaded the installer and hone trying to install again you get the same error, right?

Only the webdeploy subfolder was present, so I deleted the ~/Library/Application Support/Autodesk folder

2. I tried tethering to my phone and got the same problem.

3. I don't have a LAN connection on my Mac

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 01:40:58 GMT

@carlHDY6H Interesting. We are missing something here coz for this error one of the above solutions have worked. Long shot, but do you have any other machine that you could install Fusion on using the same network?

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 01:43:05 GMT

Odd. I don't have another machine unfortunately.

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 01:54:57 GMT

@carlHDY6H I will consult with your engineering team but another long shot - are there any pending macOS updates?

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 01:55:18 GMT

Nup, fully up to date here.

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 02:27:12 GMT

@carlHDY6H Can you check the trust access for Autodesk entries on your machine based on this article?

https://support.apple.com/guide/keychain-access/change-the-trust-settings-of-a-certificate-kyca11871/mac

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 02:45:03 GMT

There aren't any autodesk entries in my keychain

Re: Can't install Fusion 360 - SSL Certificate verification failed

RajkumarIlanchelian — Sun, 13 Jul 2025 02:58:24 GMT

@carlHDY6H

Go to Keychain access app - certificates - systems - is this where you do not see any Autodesk entries ?

Re: Can't install Fusion 360 - SSL Certificate verification failed

carlHDY6H — Sun, 13 Jul 2025 03:06:09 GMT

Correct. I did a search as well and there are none.

Re: Can't install Fusion 360 - SSL Certificate verification failed

rezakazemi — Sat, 09 Aug 2025 23:06:46 GMT

I am also having this issue and have followed the steps above, without success. I'm fairly frustrated right now and would appreciate some help on this as well.