topic Re: Fusion 360 unable to connect to internet in Fusion Support Forum

Fusion 360 unable to connect to internet

Anonymous — Sat, 25 Jun 2016 18:38:59 GMT

unable to sign in shows error as shown in attached file or image lz help me

Re: Fusion 360 unable to connect to internet

James.Youmatz — Sun, 26 Jun 2016 01:15:24 GMT

Hi @Anonymous,

Welcome to the Fusion 360 Community!

I am sorry to hear you are experiencing this issue! Just to check - is this your first time installing Fusion 360? To diagnose this further, I'm going to have to take a peek at your Application Log file and your Installation Log File. You can find both of those on your computer by following the steps in this guide here. For the Application Log file, I will just need the most recent one (as there will probably be multiple in your folder).

Thanks!

Re: Fusion 360 unable to connect to internet

benko.igor1 — Mon, 04 Jul 2016 20:28:56 GMT

Hi James,

I have same problem. In my iMac Fusion works normal but in MacBook don't.

Both are in same wifi.

Can you please help me?!

Thanks

Re: Fusion 360 unable to connect to internet

masa.minohara — Mon, 04 Jul 2016 22:56:28 GMT

Hi @benko.igor1,

I am sorry to hear that you are experiencing the issue. Can I have your Application Log file and your Installation Log File? You can find them by following the steps in this page.

Re: Fusion 360 unable to connect to internet

benko.igor1 — Tue, 05 Jul 2016 06:57:23 GMT

Hi,

thank you for quick reply.

Here are my most recent log files.

Thank you again a have a nice day.

Re: Fusion 360 unable to connect to internet

masa.minohara — Tue, 05 Jul 2016 09:13:50 GMT

Hi, thank you for your response! Could you try adding the following addresses to your browser's trusted websites, and then re-launching Fusion 360?

https://ui-dls360.autodesk.com/fusion/version.txt

https://ui-dls360.autodesk.com/fusion/maintenace_services.txt

Please let me know if this helps!

Re: Fusion 360 unable to connect to internet

benko.igor1 — Tue, 05 Jul 2016 20:14:18 GMT

Hi,

i can not find way how to do it. I tried some instructions on internet but nothing works.

Can you tell me instructions please?

I am using Goole Chrome on MacBook.

Re: Fusion 360 unable to connect to internet

masa.minohara — Wed, 06 Jul 2016 02:00:09 GMT

Hi @benko.igor1,

Could you try opening a browser window and copy/pasting those URL's into the address bar, and then "Always trust" the associated certificates? If this doesn't work, could you take a screenshot of the resulting web page for each URL and attach them here?

Please let me know if you have any questions.

Re: Fusion 360 unable to connect to internet

benko.igor1 — Wed, 06 Jul 2016 15:55:21 GMT

Hi,

I finally find way how to do it.

I used Safari to do it and now Fusion work.

Thank you for your support.

Have a nice day.

Re: Fusion 360 unable to connect to internet

Anonymous — Tue, 12 Jul 2016 17:33:58 GMT

Hey I have the same issue and I am very disappointed.

I have done all the instructions above and nothing works. I attach my screenshot and logs. I have opened your 2 links above and make it permitted and allowed but still Fusion failed to open.

I have uninstall, remove the data from Autodesk folder, and still it wont work.

I had previously succeed opening and using Fusion 360, it was about 6 months ago. Since then I probably only open it once. At that time I was in campus using campus' wifi with proxy. And also I still have google Chrome installed in my windows 8.1

Now I am at home, I do not use proxy and I have set all my proxy settings to none. I can open Inventor, Autodesk Desktop App, and they all can connect to the internet! Now I have uninstalled google Chrome (because it consumed so much memory). I am using firefox (the latest version 47.0).

I think the cause is because I am using firefox instead of chrome (the previously succeeded to run Fusion 360) But I cannot find a way to change that settings.

Please Help!

Brian

Re: Fusion 360 unable to connect to internet

James.Youmatz — Tue, 12 Jul 2016 18:25:13 GMT

Hi @Anonymous,

I took a peek at your log file and nothing really stood out to me. I'd like to check out your application log files as well. This guide here will tell you how to collect those. I have an idea we can try though! Can you please do the following (on the non-proxy network):

Make sure Fusion is closed and no stray Fusion processes in Task Manager are open
Browse to C:\Users\<yourusername>\AppData\Local\Autodesk\Web Services
Locate LoginState.XML
Rename this file to LoginState.XML.BAK
- This is just creating a backup file of this login state, just in case. What will happen is now when you launch Fusion, it will reprompt you to log in and re-authenticate

Thanks,

Re: Fusion 360 unable to connect to internet

Anonymous — Wed, 13 Jul 2016 11:41:11 GMT

Hi James,

Thank you so much for your fast reply.

Sorry I reply so late, I have renamed the file LoginState.xml to LoginState.xml.bak but the same message still pop out. When I opened the Fusion, there is no new file called LoginState.xml... If you said that the LoginState.xml.bak is a backup file, should it create a new file without that ".bak"? I still cannot open Fusion 360.

Here is my log files, hope I got it right haha.

Re: Fusion 360 unable to connect to internet

James.Youmatz — Wed, 13 Jul 2016 19:35:06 GMT

Hi @Anonymous,

I took a peek at that file and I notice the following few errors:

https://ui-dls360.autodesk.com/fusion/maintenace_services.txt 7 Failed connect to ui-dls360.autodesk.com:8080;
https://ui-dls360.autodesk.com/fusion/version.txt 7 Failed connect to ui-dls360.autodesk.com:8080;
https://ssl.google-analytics.com/collect?v=1&tid=UA-41472239-2&aip=1&cid=2cd4862d-75b4-4c5b-b590-10747f1aab32&t=event&ec=Fusion360%20~%20None&ea=ApplicationLaunch&cd02=2.0.2139&cd07=2cd4862d-75b4-4c5b-b590-10747f1aab32 7 Failed connect to ssl.google-analytics.com:8080;

It looks as if your network is not allowing the communication between those sites and your machine. I'd like to connect offline to troubleshoot this a little further. I sent you a private message so we can set something up.

Once we find out the solution, I will post back here with my findings!

Re: Fusion 360 unable to connect to internet

Anonymous — Mon, 15 Aug 2016 12:53:48 GMT

I too have this problem.

When opened FUSION 360 it prompted that you have been working offline for more that 2 weeks, please connect to an internet source and sign in and also unable to connect to the internet error. I have renamed the loginstatus.xml , Now only the unable to connect error is being shown

Here are my recent log files

Re: Fusion 360 unable to connect to internet

James.Youmatz — Mon, 15 Aug 2016 19:18:48 GMT

Hi @Anonymous,

Welcome to the Fusion 360 Community!

I am sorry to hear that you are experiencing this issue! I checked into that log file you were seeing and I see the following errors:

https://a360-statusdashboard.s3.amazonaws.com/autodesk_maintenance.json?AWSAccessKeyId=AKIAI3QZAKZMAFW7REIA&Expires=1739314215&Signature=8gvCKDc6XsblmZxbvZ%2FudKRlfyc%3D 7 Failed connect to a360-statusdashboard.s3.amazonaws.com:3128; No error

20160815T175046 E Process QueryMaintenanceInfoComplete failed to get responce data Function: void __cdecl Ns::ServicesMonitor::QueryMaintenanceInfoComplete(const class Ns::HTTPResponse &),

GET https://ui-dls360.autodesk.com/fusion/version.txt 28 Connection timed out

Now the first two errors, I personally have not seen before, but I will check into those further. I do note a lot of "Failed to connect" or "connection timed out" errors. Are you behind a proxy server or a restrictive network by any chance? Can you please copy/paste the following into an internet browser and post a screenshot of what turns up?

https://ui-dls360.autodesk.com/fusion/version.txt

Thanks,

Re: Fusion 360 unable to connect to internet

Anonymous — Mon, 22 Aug 2016 13:41:46 GMT

i m not be able to connect to my fusion 360.

it's creating a lot of problem to me.

please solve this prblem ASAP

Re: Fusion 360 unable to connect to internet

James.Youmatz — Mon, 22 Aug 2016 17:45:40 GMT

Hi @Anonymous

Welcome to the Fusion 360 Community!

Can you please send me your application log files as well? You can find those by following the steps in this guide here. Feel free to email those to me at james.youmatz@autodesk.com.

Thanks,

Re: Fusion 360 unable to connect to internet

Anonymous — Mon, 22 Aug 2016 22:18:17 GMT

im also unable to connect to the internet using a MAC

ive accepted the certs from firefox, chrome and safari

no application log

20160822T122901 I version : 2.0.2317

20160822T122901 I Loading configuration from:/Users/xxxx/Library/Application Support/Autodesk/webdeploy/production/9366bc8ab0f3d956018eaa1a1210c87d11164ea7/Autodesk Fusion 360.app/Contents/Resources/CONFIG/Fusion 360.server.config

20160822T122903 I Disk capacity: 475,962MB Disk free: 199,489MB Percentage free: 41 UIThread: no Time: 0.00015s

20160822T122904 E 1471894143620 1471894143825 GET https://ui-dls360.autodesk.com/fusion/maintenace_services.txt 60 SSL certificate problem: Invalid certificate chain

20160822T122910 I Update Entitlement: -> Not Entitled

20160822T122911 I ***startSession: BEGIN

20160822T122911 I the maintenance window is OFF

20160822T122911 I getEntitlement

20160822T122911 I authenticate:begin

20160822T122911 E 1471894151033 1471894151202 GET https://ui-dls360.autodesk.com/fusion/version.txt 60 SSL certificate problem: Invalid certificate chain

20160822T122911 I login start

20160822T122911 I login end 0

20160822T122911 E login failed 0.188271

20160822T122911 E MessageBox Error: Unable to connect to Internet

Please check your network connection and sign into your Autodesk Account to start Fusion 360 and try again later.

20160822T122913 I authenticate:end

20160822T122913 W Not authenticated

20160822T122913 I Hub type: personal

20160822T122913 I HubSwitch

20160822T122913 I Personal hub

Re: Fusion 360 unable to connect to internet

James.Youmatz — Tue, 23 Aug 2016 16:46:51 GMT

Hi @Anonymous,

Based on that information I am curious to see if it is related to a proxy server or security issue. Can you tell me a little bit more about the network you operate on? Are you on a proxy server by any chance or restrictive work network?

Thanks,

Re: Fusion 360 unable to connect to internet

Anonymous — Tue, 23 Aug 2016 17:08:36 GMT

im using a company MAC so maybe it has some strict restrictions on it.

im not on a proxy server. its turned off.