topic email verification in Fusion Support Forum

email verification

Anonymous — Wed, 27 Jul 2016 02:02:25 GMT

I keep getting a message in dashboard that I have been sent an email that I need to confirm

I can't find this email anywhere. Can somone explain what bthis is?

Thanks,

Re: email verification

masa.minohara — Wed, 27 Jul 2016 04:59:07 GMT

Hi Ed,

Thank you for posting this! Which dashboard are you referring to? Could you attach a screenshot that shows the message?

Re: email verification

Anonymous — Wed, 27 Jul 2016 13:28:37 GMT

I'm not sure I am using the right terminology so I will explain it fully

If I select my name in the project panel to bring it up in a browser,

when it opens, a yellow band appears across the top of the screen that says:

"We need you to verify your Email address" { Resend verification Email ] [ Remind me later ]

If I select [ resend verification Email ] it says: "We just sent you a verification Email, click on the link to verify your Email address"

I don't get any Email. that I can find, but I have been getting Email notifications of replies to my posts (such as yours)

Where do I find this email?

Thanks,

Re: email verification

masa.minohara — Thu, 28 Jul 2016 06:09:55 GMT

Hi Ed,

Thank you for your response! I found that this issue was also reported in A360 forum and the team is investigating the cause. I will post an update as soon as I have one.

I understand that is annoying but are you experiencing anything critical, for example not able to download or open files?

Re: email verification

Anonymous — Thu, 28 Jul 2016 13:40:19 GMT

Hi Masa

No, it is not causing any operational problems yet, and I wouldn't call It
annoying, I was

just concerned that it could become a problem if I was unable to respond to
it. As long

as you are aware of it, then I will simply Ignore it until you get it
resolved.

Thanks for your response

Ed

Re: email verification

Anonymous — Fri, 05 Aug 2016 23:18:05 GMT

I am having the exact same issue. Each time I see the notice I click the "Send a new conformation message" button in the yellow band. I have searched my email agent including the SPAM folder and do not see anything from Autodesk or Fusion but I do receive messages from the community forum.

Thanks for your help.

Re: email verification

Swathi_Vadlamani — Mon, 08 Aug 2016 10:01:43 GMT

Hi,

We fixed the issue. Can you please confirm?

Re: email verification

Anonymous — Mon, 08 Aug 2016 12:32:20 GMT

Still not working for me. At this URL myhub.autodesk360.com I keep being told I have to verify my email.

I click the button to send the verification email but never receive it.

Re: email verification

Anonymous — Mon, 08 Aug 2016 14:28:21 GMT

I am still getting it too

Re: email verification

waywest000 — Tue, 09 Aug 2016 04:30:36 GMT

Also getting the same thing. AOL email address.

Nothing anywhere. Not inbox, not junk, not spam. Nothing.

Re: email verification

Swathi_Vadlamani — Tue, 09 Aug 2016 16:57:04 GMT

Hi All,

Sorry for the inconvenience. We made the fix. Can you please check now and keep us posted?

Re: email verification

Anonymous — Tue, 09 Aug 2016 16:59:34 GMT

Yesterday I clicked on the button to resend the verification message. As of today I have not received that verification. It appears to not be working.

Re: email verification

Anonymous — Tue, 09 Aug 2016 17:02:25 GMT

I no longer get told I need to verify my email address, thanks!

Re: email verification

Swathi_Vadlamani — Tue, 09 Aug 2016 17:05:30 GMT

Robert,

Can you check now and confirm if you are still seeing the banner?

Re: email verification

Anonymous — Tue, 09 Aug 2016 17:19:56 GMT

No, no banner when I go to A360. So fixed, right? Thanks.

Re: email verification

Swathi_Vadlamani — Tue, 09 Aug 2016 17:25:04 GMT

Yes Robert, its fixed.

Re: email verification

Anonymous — Tue, 09 Aug 2016 23:34:16 GMT

All is good, Thanks

Regards,

Ed

Re: email verification

Anonymous — Mon, 15 Aug 2016 04:55:46 GMT

This bug is still alive for me, as of today.

Re: email verification

kimgrevedk — Sun, 21 Aug 2016 08:45:46 GMT

I'm also getting this message.

When clicking the: Resend verification email link. No email is received. And if I click on the account icon on https://myhub.autodesk360.com/g/all_projects/active It, says Unverified email id under my email address.

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Re: email verification

jeffrey.sin — Mon, 22 Aug 2016 07:59:29 GMT

Hi @kimgrevedk,

Can you send your inquiry directly to aska360@autodesk.com so our team can help you look into it?

Thanks,