topic Re: Terms and agreement in Fusion Support Forum

Terms an agreement

Zephyr958 — Mon, 10 Oct 2016 14:48:10 GMT

Hello anyone,
Since the October update, I have been usable to start fusion 360. The error message is saying I did not agree to the terms. In September after renewing my enthusiast license by agreeing to the terms f360 continued to work just fine. please help
While I wait for an answer to this question I will try removing then reinstall.
Thanks

Re: Terms an agreement

Zephyr958 — Mon, 10 Oct 2016 15:48:09 GMT

After removing and reinstalling Fusion 360 came up without data panel, shut down and restart apparently restored all function, its now up and running.
Thanks

Re: Terms and agreement

Zephyr958 — Wed, 12 Oct 2016 22:01:59 GMT

Having the same problem again today please instruct step by step where to find and sign terms and agreement.
Thank you.

Re: Terms and agreement

masa.minohara — Thu, 13 Oct 2016 02:37:22 GMT

Hi @Zephyr958,

I am sorry to hear that you are experiencing the issue. I had another customer with the same issue, and the steps below worked. Could you try this:

Mac OS

Close Fusion 360
In Terminal, type the below command and press enter
open ~/library/
In the Subsequent Finder window (Macintosh HD > Users > %Profile% > Library), browse to
~/Library/Application Support/Autodesk/Web Services
NOTE - if you are on a version from the Mac App Store, browse to: ~/Library/Containers/com.autodesk.mas.fusion360/Data/Library/Application Support/Autodesk
In the Web Services (or Autodesk for App Store) Directory, locate the LoginState.xml file
Right click on LoginState.xml and select Move to Trash
Restart Fusion 360

Windows

Close Fusion 360
In windows explorer browse to %localappdata%\autodesk\web services
In the Web Services directory, right lick on the LoginState.xml file and select delete
Restart Fusion 360

Re: Terms and agreement

Zephyr958 — Thu, 13 Oct 2016 19:26:18 GMT

Just tried the windows solution, I the remove file, but would not start until I rebooted my router and my computer. Fusion360 is back up without terms and agreement error, but now up with a grey data panel apparently loading now for 20 minutes. need further instructions.

Re: Terms and agreement

Zephyr958 — Thu, 13 Oct 2016 20:05:57 GMT

Third restart, Fusion360 and data panel up and running.
Thanks

Re: Terms an agreement

nelly113113 — Fri, 13 Jan 2017 12:38:05 GMT

Just had this issue on win 7, did as instructions asked & worked like a charm.

Re: Terms and agreement

Anonymous — Fri, 05 May 2017 00:31:01 GMT

thanks that worked