Fusion stopped opening

Anonymous — Thu, 20 Oct 2016 13:34:40 GMT

Hi,

I switched from proxy server internet to general router, then Fusion stopped opening.

Re: Fusion stopped opening

James.Youmatz — Thu, 20 Oct 2016 14:26:42 GMT

Hi @Anonymous,

I just got your email as well and sent you a response there. Here is my response:

My guess is that Fusion is trying to pull the cached network data that stored the proxy information and this is causing the issue. Can you please delete the Webservices folder? Note: this folder contains login data for all products - so you will need to log back into any other Autodesk software as well after this step. Also, if it says "this file cannot be deleted because it is in use", open task manager/activity monitor and look through your processes and make sure there is nothing related to Autodesk or A360 running in the background.

To find the Webservices folder:

Windows:

Navigate to: C:\Users\<username>\AppData\Local\Autodesk
Delete Webservices

Mac:

Using Finder navigate to /users/<username>/Library/Application Support/Autodesk/.
Delete Webservices

Let me know if that worked!

Thanks,

Re: Fusion stopped opening

Anonymous — Thu, 20 Oct 2016 16:50:18 GMT

Thank you for emmdiate action, problem solved.

topic Fusion stopped opening in Fusion Support Forum

Fusion stopped opening

Re: Fusion stopped opening

Re: Fusion stopped opening