topic Re: How to fix "Fusion 360 Drawings cannot launch" error in Fusion Support Forum

How to fix "Fusion 360 Drawings cannot launch" error

RajkumarIlanchelian — Thu, 10 Nov 2016 16:21:22 GMT

Hi Everyone,

After our November 9^th update, if you are having problems to access the drawings environment (the typical message you would encounter is shown below), please follow the workaround below. We believe this is a windows only issue at this time.

Turn on hidden folders on Windows – Follow the Microsoft support link to turn on hidden files and folder - https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
Close Fusion 360 if you have it running
Go to C:\ProgramData\Autodesk
Delete folder “FusDoc”
Launch Fusion 360 again and access the drawings environment

This should get you back with drawings. We apologize if you hit this error message and hope the workaround gets you moving forward.

If this does work then, we would appreciate getting your log files from you to understand this problem better – Go to Help -> Diagnostic log files. This should generate a zip file. Please email the file to raj.kumar.ilanchelian@autodesk.com

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Thu, 10 Nov 2016 17:42:38 GMT

Yes, it works! I was working on a design this morning. Closed Fusion to eat and i supposed it installed the update. I wasn't able to use the drawing, reinstalled 2 times, rebooted, cursed Windows10 a lot, but well this makes it work!

Re: How to fix "Fusion 360 Drawings cannot launch" error

nikolay1pisarenko — Thu, 10 Nov 2016 21:50:37 GMT

Yes, now it works. Thanks

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Fri, 11 Nov 2016 00:54:51 GMT

Windows 7 user here - having this issue as well but the suggested fix has worked as outlined.

Thanks for the rapid response to this bug (feature)

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Sat, 12 Nov 2016 10:59:27 GMT

Same here. Had the same issue, this fix solved it.

But I did seriously consider reinstalling as the message suggested. Is it possible to run a mini update and change the message to at least prompt you to follow this link before reinstalling?

In any case, thanks for the fix!!!

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Wed, 16 Nov 2016 00:44:44 GMT

Thanks - problem solved! Fusion 360 seems to be a bit temperamental still but I'm guessing that's due to the update and such

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Wed, 16 Nov 2016 16:45:04 GMT

When issues like this are addressed in such a timely fashion, they totally don't bother me. Good Job!

Re: How to fix "Fusion 360 Drawings cannot launch" error

KerryHarrison — Wed, 16 Nov 2016 22:13:59 GMT

All fixed. Thanks for the help!!

Kerry

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Thu, 17 Nov 2016 11:12:46 GMT

All fixed, many thanks.

Please disregard my previous question.

Thanks,

Lee

Re: How to fix "Fusion 360 Drawings cannot launch" error

baboval.autodesk — Sun, 07 May 2017 19:35:57 GMT

I am having this problem as well. The Drawings program has never successfully run for me. The FusDoc folder does not exist. I have also tried the usual, reboot, reinstall, etc.

Re: How to fix "Fusion 360 Drawings cannot launch" error

idmemo — Mon, 08 May 2017 14:36:43 GMT

Hello I'm having problems with drawings, from the las update it wont open, Ihave done everything unistall, reinstall, delete the FusDoc, boot the system nothing!!

Before worked perfectly!!!

HELP!!!

Re: How to fix "Fusion 360 Drawings cannot launch" error

jchase123 — Mon, 08 May 2017 21:26:11 GMT

Hi idmemo and baboval.autodesk,

If you are currently in the situation where you are unable to launch Fusion Drawings, can you try for the following steps to see if it helps fix your Fusion 360 install. I noticed some errors in your attached Streamer log, in the past these errors can be resolved by cleaning up the following two folders and re-running the Streamer Installer again via right click as an administrator.

Close Fusion 360 Completely
Open Windows Explorer
Navigate to: C:\Users\%username%\AppData\Local\Autodesk
Delete both the "Web Services" and "webdeploy" directories
Also rename the "autodesk.webdeploy.streamer.log" to something like "autodesk.webdeploy.streamer.oldlog" so a new smaller log will be created after you run the installer.
Download the Fusion installer here (or if you already have a download file you can use that.).
- NOTE: When you go to run the installer, make sure you right-click the installer file and then select Run As Administrator

I want to see if deleting those two folders and then re-running the installation fixes the problem where Drawings can't launch. If you are still unable to launch Drawing files include the newly generated: autodesk.webdeploy.streamer.log to the thread.

Best Regards,

Justin

Re: How to fix "Fusion 360 Drawings cannot launch" error

jchase123 — Tue, 09 May 2017 19:05:15 GMT

The above solution I posted should work but this is a much simpler workaround being shared:

Close Fusion 360
Right-click the desktop icon for Fusion 360
Select Run as Administrator
Now try to launch Drawings

When Drawings launches for the first time it needs to create a folder with a username, for some reason this is failing in some circumstances. My previous steps of just re-installing and launching the installer as Admin will work because you do end up eventually launching drawings as an Admin in the reinstall workflow and the folder gets made. After you have launched the Drawings once as an Admin the issue where Drawings is unable to launch should be resolved. We are currently working on a complete solution so you don't have to right click run as Admin.

Best Regards,

Justin

Re: How to fix "Fusion 360 Drawings cannot launch" error

James.Youmatz — Wed, 10 May 2017 18:25:44 GMT

Hi all,

I just want to expand on @jchase123's post:

The original solution posted in this thread is referring to an older drawing issue that has since been fixed. If you are currently unable to launch the drawings module - please try the solution posted above by @jchase123. I do note, that this issue should be fixed within the month, so for any future posters please take note of this! If you think something is out of the ordinary or these solutions do not work, feel free to create a new post.

Thanks,

Re: How to fix "Fusion 360 Drawings cannot launch" error

idmemo — Wed, 10 May 2017 20:21:37 GMT

Thanks jchase123 , u r a life saver!!! Everything is working as it should!!

Re: How to fix "Fusion 360 Drawings cannot launch" error

baboval.autodesk — Thu, 11 May 2017 19:43:59 GMT

Thank you. That solved it.

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Sat, 13 May 2017 01:35:22 GMT

Running as Admin worked for me. Now I'm able to make drawings.

Re: How to fix "Fusion 360 Drawings cannot launch" error

Solar-emc — Mon, 15 May 2017 15:53:02 GMT

rajproduction solution did not work for me, was it to re-write the folder back? because it did not. but that's ok I'll just go back to solidworks, thanks for trying.

Re: How to fix "Fusion 360 Drawings cannot launch" error

jchase123 — Mon, 15 May 2017 17:59:54 GMT

@Solar-emc The solution Raj had previously posted did fix this issue in the past, however this dialog is somewhat generic it can be presented for a few different reasons. So it is possible the solution Raj posted will not work for you this time.

I believe the issue you are hitting now is because of a recent regression with Users on Windows that have a custom Local data path, you can workaround being unable to launch Drawings by doing the following set of steps one time.

Close Fusion 360
Right-click the desktop icon for Fusion 360
Select Run as Administrator
Now try to launch Drawings

Once you launch Drawings one time as an Administrator, the problem will go away, subsequent launches will not require you to run as admin. A fix for this problem will be coming out very soon. Hope this helps!

Best Regards,

Justin

Re: How to fix "Fusion 360 Drawings cannot launch" error

Anonymous — Tue, 16 May 2017 04:36:52 GMT

Hello, I have been facing the same issue but your previous solution did not seem to work. Please help