topic Student cloud credits dissapeared in Fusion Support Forum

Student cloud credits dissapeared

Anonymous — Tue, 24 Jan 2017 11:50:49 GMT

Hello,

I am an education user on Autodesk and have been using Fusion 360. Recently my software auto-updated and restarted, following this when I go to render it no longer shows my cloud credits as unlimited but I have just 2 credits which isn't correct to my package. Could someone advise me how to get back to the unlimited credits?

Regards

Re: Student cloud credits dissapeared

James.Youmatz — Wed, 25 Jan 2017 14:16:52 GMT

Hi @Anonymous,

Welcome to the Fusion 360 Community!

I just went ahead and took a peek at your account and it seems that everything should be working correctly. I can see the student entitlement is valid for Fusion. Just to check - is this issue still occurring? If so, what happens when you go into Fusion, then go to the Help menu and select About. Next to the Active Plan does it say student?

Thanks,

Re: Student cloud credits dissapeared

Anonymous — Wed, 25 Jan 2017 14:48:43 GMT

Hi @James.Youmatz,

There have been no changes, the issue is still happening.

I can't seem to find the section you're referring to, I have attached the options for both help dropdowns. If I click about then it just tells me about the software.

Regards,

Joseph

Re: Student cloud credits dissapeared

James.Youmatz — Thu, 26 Jan 2017 18:24:09 GMT

Hi @Anonymous,

Sorry, this took a little bit of digging. Upon reviewing your student entitlement it looks like you signed up for your Fusion educational account on January 22nd, 2014 which means since it is a 3 year license, that it expired earlier this week. This is why you are not seeing the cloud credits reflected in your account anymore.

Thanks,

Re: Student cloud credits dissapeared

Anonymous — Thu, 26 Jan 2017 18:36:47 GMT

@James.Youmatz,

My issue is that I am still in education, essentially I broke my leg during my first year and had to take a year out. As such, after rejoining a year later I am still yet to graduate, but am now in my final year and due to graduate by July. Is there no way I can extend the use of the subscription until then? I am still enrolled on my course and can provide evidence if necessary.

Regards,

Josep hDaborn

Re: Student cloud credits dissapeared

James.Youmatz — Thu, 26 Jan 2017 20:26:40 GMT

Hi @Anonymous,

No problem at all! You can just renew the educational license! To do so, please visit this link here, sign-in, and then select Get Access button. This should grant you another 3 year period of educational use which will renew your cloud credits.

Let me know if that doesn't work and we can get it straightened out!

Thanks,

Re: Student cloud credits dissapeared

Anonymous — Fri, 27 Jan 2017 01:06:27 GMT

@James.Youmatz,

Thanks for taking the time to reply, really appreciate it! Unfortunately still not the solution. I followed the link you provided and it said I already had access, as shown in the screenshot below. However when I go into my autodesk account, rendering is showing as a trial period, also shown in a screenshot. This must be the issue but i'm not sure how this has happened! Keep me updated if this can be sorted.

Regards,

Joseph Daborn

Re: Student cloud credits dissapeared

James.Youmatz — Fri, 27 Jan 2017 21:03:16 GMT

Hi @Anonymous,

I think we were able to manually extend this on our end. I emulated your account and it seems like it works - but can you verify this for me?

Thanks,

Re: Student cloud credits dissapeared

Anonymous — Fri, 27 Jan 2017 22:34:44 GMT

@James.Youmatz

Amazing, all up and running. Can't thank you enough for your help!

Regards,

Joseph Daborn

Re: Student cloud credits dissapeared

Anonymous — Sat, 22 Apr 2017 18:29:02 GMT

Hello,

I am also having trouble with my student cloud credits. I thought they were supposed to be unlimited, however it is telling me I have no credits left. I have a project due soon and I need to render. Please help!

my email is:

jsahl351@mail.endicott.edu

If anyone knows what I should do please let me know!

thank you!

Re: Student cloud credits dissapeared

jeffrey.sin — Mon, 24 Apr 2017 07:43:15 GMT

Hi @Anonymous,

Welcome to the Community. As indicated in the Autodesk A360 Cloud Service for Students & Educators:

To access Autodesk Cloud Services as an Education Community member, you must have the following:

An Autodesk Account with Education benefits
An Autodesk product obtained from the Education Community website
An Internet connection

Upon further verification, with the email address you provided above, we do not see an active Autodesk Account with Education benefits nor an Autodesk product registered to it. Kindly follow the instructions here on How to get a student version of Autodesk products

I hope this helps, let us know how it goes. Thanks.