topic Re: Stuck on Account Activation loop (student access) in Fusion Support Forum

Stuck on Account Activation loop (student access)

t_doo — Wed, 28 Feb 2024 04:07:18 GMT

I created an account, got verified for Autodesk education access, downloaded Fusion and tried running the app. Every time I launch the software and log in through browser as prompted, the application displays the following page titled " Account Activation".

No emails as such ever arrived, and don't ask me to check my junk folder because I've done so multiple times. Chat support made me uninstall and reinstall Fusion but the issue persists. It seems like some users had the same issue and got it rectified through the back end last year.

Re: Stuck on Account Activation loop (student access)

RajkumarIlanchelian — Wed, 28 Feb 2024 05:12:51 GMT

@t_doo @We will have our engineering team look at this.

@Andy.Spivey The image shows the email. Looks like a similar one we solved yesterday?

Re: Stuck on Account Activation loop (student access)

Andy.Spivey — Wed, 28 Feb 2024 18:21:22 GMT

Hi @t_doo - can you please check now - the issue should be addressed. We identified the pending invitation that was sent and pushed the workflow along.

Re: Stuck on Account Activation loop (student access)

s3940555 — Fri, 08 Mar 2024 04:12:03 GMT

same thing happened to me. Can anyone help?

Re: Stuck on Account Activation loop (student access)

RajkumarIlanchelian — Fri, 08 Mar 2024 04:13:16 GMT

@s3940555 Can you please direct message me the email used to register?

Re: Stuck on Account Activation loop (student access)

s3940555 — Fri, 08 Mar 2024 04:16:18 GMT

sent

Re: Stuck on Account Activation loop (student access)

RajkumarIlanchelian — Fri, 08 Mar 2024 04:19:14 GMT

@s3940555 Thank you. Can you please check now again. I have made a small change in our back end.

Re: Stuck on Account Activation loop (student access)

s3940555 — Fri, 08 Mar 2024 04:21:35 GMT

It is working now huge thanks.

Re: Stuck on Account Activation loop (student access)

s3940555 — Fri, 08 Mar 2024 04:49:31 GMT

hey i got another problem can you please check your message thanks

Re: Stuck on Account Activation loop (student access)

mentor_stati — Tue, 02 Jul 2024 19:30:44 GMT

Hi,

It seems that I'm having problem activating as well. Can you please have a look? Thanks.