topic Re: Streamer.exe error during Fusion 360 installation in Fusion Support Forum

Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 09:15:30 GMT

Hey,

I get streamer.exe error when installing Fusion 360. I tried to do all tricks i have found but nothing helps. Any ideas what is going wrong?

Re: Streamer.exe error during Fusion 360 installation

josef.kucera — Sun, 12 Feb 2017 09:46:21 GMT

Hi @Anonymous

sorry to hear that your are having problem with the installation. Do you have MAC or Win?

Josef

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 09:53:19 GMT

Hi Joseph,

Windows 10 64B.

Regards

Jari

Re: Streamer.exe error during Fusion 360 installation

josef.kucera — Sun, 12 Feb 2017 09:55:45 GMT

Could you try to right click on the streamer and run in it as an Administrator?

Do you have any antivirus program running there?

Could you stop it for a while and launch installation without antivirus?

Josef

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 10:19:45 GMT

Administrator run fail also.

No antivirus software installed. Only Windows Defender and I cancel it while trying setup.

Jari

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 10:37:19 GMT

I meant cancelled... so what next? Quiet setup in command windows neither helps. Just nothing happens.

Regards

Jari

Re: Streamer.exe error during Fusion 360 installation

josef.kucera — Sun, 12 Feb 2017 10:58:22 GMT

Ok, so please could you send your webdeploy log to my email (josef.kucera@autodesk.com)?

To retrieve that file go to C:\Users\<your user name>\AppData\Local\Autodesk using Windows Explorer and send me the file "autodesk.webdeploy.streamer.log". Let me know if you have any issues finding your log and I can provide more support.

there are couple of things you might also check:

(https://knowledge.autodesk.com/support/a360/troubleshooting/caas/sfdcarticles/sfdcarticles/Network-C...)

Regards,

Josef

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 11:07:19 GMT

Hi Josef,

See webdeploy log attachment at the first post.

Jari

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 11:25:13 GMT

Not network problem. I have Fusion 360 in my desktop pc and there's nothing problem with that. Same automatic proxy settings in both pc (this is laptop) and connected to same wlan spot.

Jari

Re: Streamer.exe error during Fusion 360 installation

josef.kucera — Sun, 12 Feb 2017 11:35:12 GMT

I'm sorry I haven't noticed of the attached log.

Ok, thanks for the network confirmation.

Could you please also check running processes if there are not running other instances of Fusion in progress?

If you are not sure, restart your PC and reset your previous installation deleting the folder C:\Users\<user name>\AppData\Local\Autodesk\webdeploy completely, and re-install (as Administrator) from the usual place.

Josef

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 11:47:32 GMT

Hi Josef,

There are no any Fusion process running in task manager window.

Jari

Re: Streamer.exe error during Fusion 360 installation

josef.kucera — Sun, 12 Feb 2017 11:50:59 GMT

Ok, and could you try to clean up your previous installation deleting the folder C:\Users\jario\AppData\Local\Autodesk\webdeploy completely, and re-install from the usual place as Administrator?

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 11:57:15 GMT

Sorry, I forgot to mention that. I have done it 3 times with no luck.

Jari

Re: Streamer.exe error during Fusion 360 installation

josef.kucera — Sun, 12 Feb 2017 12:22:14 GMT

I'm sorry Jari but in this case I have no other ideas how to resolve your problem.

@svelez could you please help Jari with his installation issue, see attached log in his first response.

Jari thanks for your patience.

Regards,

Josef

Re: Streamer.exe error during Fusion 360 installation

svelez — Sun, 12 Feb 2017 14:16:37 GMT

The posted log file terminates abruptly (without the usual error indications), so I am thinking that the installation process crashed. Is this what the dialog in the screenshot indicates?

If so, this is a somewhat new phenomena that we haven't quite figured out yet, and we need to capture more data. To do this, save the following text as a text file ending in ".reg"

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\streamer.exe]
"DumpFolder"=hex(2):25,00,55,00,53,00,45,00,52,00,50,00,52,00,4f,00,46,00,49,\
  00,4c,00,45,00,25,00,5c,00,44,00,65,00,73,00,6b,00,74,00,6f,00,70,00,00,00
"DumpCount"=dword:00000001
"DumpType"=dword:00000001

Double-click the file and answer all prompts in the affirmative. (if interested, more information on what is happening here)

Once that is complete, run the installation again, and there should be a file similar to streamer.exe.abcd.dmp on your desktop.

If archiving that file doesn't make it small enough to post here, then pm me with an e-mail I can send an invitation to with access to an upload service.

Thanks,

Steven

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Sun, 12 Feb 2017 15:48:40 GMT

Hi svelez,

Yes that's right, installation process stops when just beginning and there is note: streamer.exe stop working.

I Can't send file to you. (The file streamer.exe.372.dmp does not have a valid extension for an attachment and has been removed.)

regards

Jari

Re: Streamer.exe error during Fusion 360 installation

svelez — Mon, 13 Feb 2017 03:38:18 GMT

OK, please try to download then open the file at this link:

https://autodesk.box.com/shared/static/xs5m0ar7fpsqmccen7i0sc8q9nk3pyo3.html

It should provide a form to upload the file to a location I can access.

Thanks,

Steven

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Mon, 13 Feb 2017 06:08:30 GMT

Good morning Steven,

I uploaded the file. I hope you can find solution for this problem.

Regards

Jari

Re: Streamer.exe error during Fusion 360 installation

svelez — Tue, 14 Feb 2017 18:14:06 GMT

Hello Jari,

Thanks for the dump file.

Unfortunately, I could not get extremely detailed information from it since that version of the streamer is missing some required analysis files.

However, I could tell enough to know that it is crashing in a relatively low-level networking component provided by a third party. That third party has been updated since we consumed it, so it's possible that someone else has resolved the problem for us, so I have generated an experimental version of the installation program and posted it here.

There is some chance that this will resolve the problem. If it does, then we will need to go through some processes to adopt the updated dependency in the standard distribution of the installer (and Fusion). Until then, you should be able to run fusion, but it's likely auto updates will fail.

If this does not solve the problem, then I am going to have to ask you to capture one more dump file with another experimental version of the installer which I am still working on making available if your are willing to do so.

Thanks for your help.

Steven

Re: Streamer.exe error during Fusion 360 installation

Anonymous — Tue, 14 Feb 2017 19:09:38 GMT

Hi Steven,

Thank you for this so far. Now I can install Fusion 360 but I can't use it. See photo. When I hit Support Article I go to the support pages where I'm logged in with my name. The problem seem to be that there is no "No sign-in window is displayed when you start the product for the first time".

Regards

Jari