topic Re: Question Marks appearing in Fusion Support Forum

Question Marks appearing

Anonymous — Wed, 29 Mar 2017 20:54:48 GMT

Can anyone tell me why question marks are appearing where text should be when i open Fusion 360.

I have attached a screenshot.

Re: Question Marks appearing

masa.minohara — Thu, 30 Mar 2017 05:11:00 GMT

Hi @Anonymous,

Welcome to the Fusion 360 community and thank you for posting!

I am sorry to hear about the issue. Personally I have not seen this issue and I need a few more pieces of information to narrow down what the cause of the problem is-

Are you able to open the files in the data panel?
When did you start seeing the issue? Have you been seeing the issue since you started using Fusion 360 for the first time?
Could you try creating a new Autodesk account with another email address and sign in to Fusion with the new account to see if that makes any difference?
What language are you using for the operating system?
What language did you use for the design and project name?
Could you attach diagnostic log files?
Could you try disabling anti-virus software if you are using any?

I look forward to hearing from you.

Re: Question Marks appearing

Anonymous — Thu, 30 Mar 2017 22:31:19 GMT

Hi,

I have gathered the information you requested.

Yes, i can open files in the data panel
I have seen this issue ever since i installed Fusion 360. It has always existed.
I have tried downloading the installer from a different Fusion 360 Account and the same issue occurred.
The operating system Language is English - Australia
The design and project name is also English - Australia
I have attached the Diagnostic Log Files
There is no Anti-Virus on the computer in question.

Thanks for your assistance.

Re: Question Marks appearing

masa.minohara — Fri, 31 Mar 2017 07:39:05 GMT

Hi,

Thank you for your response! I suspect something related to the font in your system is causing the issue. I'm sorry I should have asked this earlier but could I get the fonts information in the system report?

Re: Question Marks appearing

Anonymous — Mon, 03 Apr 2017 03:11:39 GMT

Hi,

Please find attached the Fonts Info from the system report

Re: Question Marks appearing

masa.minohara — Mon, 03 Apr 2017 04:55:05 GMT

Thank you for the information! I'll take a look at it and circle back here as soon as I have more information to share!

Re: Question Marks appearing

Anonymous — Thu, 13 Apr 2017 01:11:19 GMT

Hi,

Any luck with the information i provided to you?

Re: Question Marks appearing

masa.minohara — Thu, 13 Apr 2017 06:19:10 GMT

Hi @Anonymous,

I'm sorry for my slow response! My colleague and I are looking into this right now. I'll keep you posted!

Re: Question Marks appearing

baribak — Mon, 24 Apr 2017 17:58:28 GMT

Hi,

Have you changed your system font?

If so, if you change it to an Arial typeface does it work correctly?

Regards,

Re: Question Marks appearing

Anonymous — Wed, 26 Apr 2017 03:36:40 GMT

Yes, thanyou. That resolved the issue