topic Re: Cannot open file in Fusion Support Forum

Cannot open file

BleysIngram — Wed, 12 Apr 2017 20:55:57 GMT

Error: The path C:/Users/BLEYS/AppData/Local/Autodesk/Autodesk Fusion 360/VCFZJX8JKGG6/W.login/F/_XRef_/_SKELEBOT.1c1cf231-c23c-4664-b653-afd6bcbe1fe0_LV15.f3d is not a valid zip package.

this is a lot of work. Please help.

Re: Cannot open file

masa.minohara — Thu, 13 Apr 2017 00:52:00 GMT

Hi @BleysIngram,

Welcome to the Fusion 360 community and thank you for posting!

I am sorry to hear that you are experiencing an issue when opening a file. Did you get the error when you tried to open the file from the data panel? Would you be able to share a public link to the design with me? Also, please attach the diagnostic log files so that I can take a closer look at the issue.

Re: Cannot open file

BleysIngram — Thu, 13 Apr 2017 15:30:04 GMT

http://a360.co/2pxDoYQ

is the public link

Thanks

Re: Cannot open file

innovatenate — Thu, 13 Apr 2017 17:27:50 GMT

Thanks for the share link. I was able to download and open the design without any issue. You may also want to try doing this from your own share link.

If you work in offline mode, does it allow you to open the file? See the below link for the full instructions (see option 1).

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fusion-360-Difficulties-Uploading-Saving-or-Opening.html

Could you upload a copy of your diagnostic log files? There is a command in the help menu that will collect the files for you.

The log files will contain greater insight into the nature of the error. Let us know if you have any questions.

Thanks,

Re: Cannot open file

BleysIngram — Thu, 13 Apr 2017 17:57:18 GMT

Thank you. I just finished doing that and it worked well. Do you know why I was unable to access that file from the datapanel?

Re: Cannot open file

innovatenate — Thu, 13 Apr 2017 18:15:52 GMT

I can only guess, but I think there may be a file stored locally that may be bad. If you share those log files I mentioned, I would be able to tell you more about that nature of the issue and possibly give you some precise instructions on how to solve the issue with the current design.

Or another way to test my theory is to use the Fusion Cleaner tool in the below link.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-an-automatic-Clean-Uninstall-for-Autodesk-Fusion-360.html

Make sure you select Yes to remove the locally cached files. Then re-install from the Fusion 360 website, by selecting download free trial.

http://www.autodesk.com/products/fusion-360/free-trial

Either way, I'm glad to hear that you have the file open now. I'm happy to look into it further if you want to share the log files, also.

Thanks,