topic Re: Cannot open any of my designs anymore.. in Fusion Support Forum

Cannot open any of my designs anymore..

Anonymous — Sun, 23 Apr 2017 18:50:24 GMT

I did a clean uninstall and re-installed Fusion 360. Now I cannot retrieve any of my files from the Cloud. I see them when I pull down the EXPORT menu, but cannot view them or work with them.

Thanks,

Still Chase

Re: Cannot open any of my designs anymore..

innovatenate — Mon, 24 Apr 2017 14:56:24 GMT

Do you receive an error message when you try to open a design in the Fusion 360 client? Could you share a screenshot of the error you are seeing?

It will also help to get a copy of the diagnostic log files. There is a command in the help menu that will automatically collect the log files for you.

Please upload them with your next reply so that I may take a closer look at the errors.

If you have any questions, please let me know.

Thanks,

Re: Cannot open any of my designs anymore..

Anonymous — Sat, 29 Apr 2017 16:12:04 GMT

The data panel of Fusion 360 was black. Paul Clauss at Autodesk took over operation of my computer and updated the graphics drivers.

Thanks to Paul, Fusion 360 now works fine.

Still Chase