topic Reinstall and expired term in Fusion Support Forum

Reinstall and expired term

Ahmad.Mwaheb — Thu, 27 Apr 2017 07:57:53 GMT

After your update in April , Fusion Stop working Because of missing some DLL files . I uninstall Fusion then reinstall it by the method your team provides in such cases ....

Now my term has expired and I can not complete my student projects . how can I solve this problem in fast way ?

Re: Reinstall and expired term

James.Youmatz — Thu, 27 Apr 2017 14:01:23 GMT

Hi @Ahmad.Mwaheb,

Sorry to hear this! I just answered your other post as well, but I'd be curious to see what might be causing this. Let me first check in the back end to see if what we are seeing is accurate or not. Can you PM me your email address that you use Fusion with so I can check in our backend and make sure everything looks good.

Thanks,

Re: Reinstall and expired term

Ahmad.Mwaheb — Fri, 28 Apr 2017 06:26:32 GMT

Ahmed.013029@eng.suez.edu.eg

Re: Reinstall and expired term

Ahmad.Mwaheb — Fri, 28 Apr 2017 06:54:34 GMT

Now I manged to delete loginState.XML

then open fusion and clicked buy Fusion 360
restarted fusion again and there is no change and every time I log in again loginState,xml is been created

what is the problem now ?

Re: Reinstall and expired term

James.Youmatz — Fri, 28 Apr 2017 14:02:12 GMT

Hi @Ahmad.Mwaheb,

That does seem pretty strange. Do you have any network issues going on at all? Let me check into that email address again, but it does look like you should have a valid student entitlement. Can you please go into the help menu within Fusion, collect your diagnostic log files, and post them here. Also, you may want to edit your reply to remove the email address from the post (as it is public to everyone) and just message me privately with it or email me at james.youmatz@autodesk.com

Thanks,

Re: Reinstall and expired term

Ahmad.Mwaheb — Fri, 28 Apr 2017 16:03:23 GMT

My network case is Good ..
I attached a screen clip of my problem
and log files

Re: Reinstall and expired term

Ahmad.Mwaheb — Fri, 28 Apr 2017 16:16:40 GMT

Screen Clip

Re: Reinstall and expired term

James.Youmatz — Fri, 28 Apr 2017 20:17:37 GMT

Hi @Ahmad.Mwaheb,

Sorry it took me a while to get back to you. After reviewing your logs I saw some strange activity. I can see when the issue started happening and since then you have been having issues. For diagnostic purposes can you please collect the following file and attach it here:

Close Fusion 360
Open Windows Explorer
Enable Hidden Folders from Control Panel
Navigate to C:\Users\<username>\AppData\Local\Autodesk\webdeploy\production\629757f22e01db34146388e207b7011b131e863a
Collect Fusion360.server.config file and email it to me at james.youmatz@autodesk.com

Once done, let's clean uninstall and reinstall Fusion. Based on your diagnostic logs - it does not look like you have performed this yet. To do this:

Close Fusion 360
Download and run our clean uninstaller here
Once run, restart your computer
Download fusion from here

Is the entitlement recognized now when you open Fusion?

Thanks,