topic unable to set up Fusion 360 for your autodesk account in Fusion Support Forum

unable to set up Fusion 360 for your autodesk account

Anonymous — Wed, 03 May 2017 12:38:06 GMT

Unable to sign in Fusion 360 following error is happening while opening also I have tried all solutions given on Knowledge network.Please Help me here I am attached image of this error.

Re: unable to set up Fusion 360 for your autodesk account

innovatenate — Wed, 03 May 2017 15:56:44 GMT

Is this your first login with Fusion 360 or previously was Fusion 360 working. Generally this error/warning shows up when there are network configuration issue. Is this a home network or a work network with a proxy server and/or firewalls?

Generally speaking the suggestions in this link are the one to follow.

https://knowledge.autodesk.com/support/a360/troubleshooting/caas/sfdcarticles/sfdcarticles/Network-Configuration-for-Fusion-360.html

It highlights what domains and ports Fusion will need to utilize. If this is a work network, you may need to share this information with the network administrator.

If you can look for application log files and attach them to your reply, we may be able to locate more specific error messages. If you can attach any log files you can find to the next reply I will be happy to look through them.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

It may also be helpful to try this diagnostic procedure if you haven't done so yet. There could be a background application interferring with the network communication.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Diagnose-Interference-from-background-processes-in-Windows-using-Safe-Mode.html

I hope this helps. Please let me know if you have any questions.

Thanks,

Re: unable to set up Fusion 360 for your autodesk account

Anonymous — Thu, 04 May 2017 09:27:15 GMT

Hi,

You are right about it being a network issue as when we tried it on our unblocked port it worked without issue. With that in mind, we added all of the ports and domains to our firewall's whitelist but we're still getting the same error on launch. Any other advice, bearing in mind this software worked fine on our servers until recently.

Re: unable to set up Fusion 360 for your autodesk account

innovatenate — Thu, 04 May 2017 14:28:40 GMT

Could anti-virus software be the culprit? Perhaps adding an exception for Autodesk Fusion 360 in the anti-virus software may help?

Could you gather the diagnostic log files from the machine or manually collect them if necessary?

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

The log files may contains some further clues.

If there is a proxy server involved, you may need to configure the network preferences in Fusion 360 for access.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Add-proxy-server-information-to-Network-Preferences-in-Fusion-360-Windows.html

I hope that helps! I look forward to your reply.

Thanks,