topic Re: Simulations stucks at 1% in Fusion Support Forum

Simulations stucks at 1%

id00859520 — Wed, 06 Mar 2024 22:15:12 GMT

For any simulation you do, even in the case of only a linear load on a bar it remains loaded at 1% and does not advance even if you leave it for a long time.

Re: Simulations stucks at 1%

henderh — Wed, 06 Mar 2024 22:25:04 GMT

Hi @id00859520,

Could you attach the log files zip when Job Status is showing 1% progress? (Help > Support and Diagnostics > Diagnostic Log Files).

Thank you,

Re: Simulations stucks at 1%

id00859520 — Wed, 06 Mar 2024 22:54:26 GMT

here is the file.

Re: Simulations stucks at 1%

henderh — Thu, 07 Mar 2024 19:34:29 GMT

Thank you for attaching the diagnostic files @id00859520.

We've cleared the queue for your account. New solves should be able to process now.

Best regards,

Re: Simulations stucks at 1%

roman_bonilla — Sat, 16 Mar 2024 23:52:06 GMT

Hi, I have the same problem, but for having Educational account can not creat a topic. May you help me please?

Re: Simulations stucks at 1%

henderh — Mon, 18 Mar 2024 17:52:21 GMT

Hi @roman_bonilla,

We've received that your account is stuck also through the product support channel. We're working on getting this addressed as soon as possible for you.

Best regards,

Re: Simulations stucks at 1%

henderh — Mon, 18 Mar 2024 21:53:10 GMT

Hi @roman_bonilla,

Your queue has been cleared, and you should be able to solve again.

We apologize for the inconvenience.

Re: Simulations stucks at 1%

roman_bonilla — Tue, 19 Mar 2024 01:00:41 GMT

Hi @henderh

Thank you so much for your attention. It works now. I really apreciate it.

Re: Simulations stucks at 1%

albertogutmar — Tue, 19 Mar 2024 16:22:28 GMT

I have the same problem and I can't figure out a way to solve it by myself. Could you help me as well?

Re: Simulations stucks at 1%

henderh — Wed, 20 Mar 2024 15:00:00 GMT

Hi @albertogutmar,

You should be good to go now. Thank you for providing the log files.

Best regards,

Re: Simulations stucks at 1%

jpetty1 — Wed, 27 Mar 2024 18:29:21 GMT

I am also having this problem

Re: Simulations stucks at 1%

henderh — Wed, 27 Mar 2024 19:13:53 GMT

Hi @jpetty1,

Could you attach your log files? (Help pull-down > Support and Diagnostics > Diagnostic Log Files)
That info is needed to clear your queue.
Best regards,

Re: Simulations stucks at 1%

osa065 — Thu, 28 Mar 2024 05:14:00 GMT

Hello, I also have this problem with non running simulations. Could you please help me out. Much appreciated! Could i also ask the reason for this

Re: Simulations stucks at 1%

henderh — Thu, 28 Mar 2024 19:21:04 GMT

Hi @osa065,

We've cleared your queue. Please let us know if you're still having issues.

Our apologies for the late response.

Re: Simulations stucks at 1%

osa065 — Thu, 28 Mar 2024 20:17:13 GMT

Hello i am still having the same problems. It wont go past this for a very simple simulations

Re: Simulations stucks at 1%

henderh — Thu, 28 Mar 2024 21:48:41 GMT

Hi @osa065,

Could you try again now? Your queue has been re-cleared.

Best regards,

Re: Simulations stucks at 1%

osa065 — Fri, 29 Mar 2024 12:58:12 GMT

Still not working unfortunately

Re: Simulations stucks at 1%

henderh — Fri, 29 Mar 2024 17:43:35 GMT

Hi @osa065,

Could you try again? Your queue should be cleared. Please let us know if you're able to solve now.

Thank you for your patience,

Re: Simulations stucks at 1%

zcem1 — Fri, 29 Mar 2024 23:49:58 GMT

Hi, I'm having the same issue. Whenever I try to simulate the solve status just remains at 5 percent and does not proceed further. Please let me know if you can help me in this regard. Attached below is my log files for your reference. Thanks.

Re: Simulations stucks at 1%

henderh — Sat, 30 Mar 2024 00:36:08 GMT

Thank you for providing the log files @zcem1.

I've forwarded your data to development. There is no further info I can provide at this time.