topic Re: Shift is not Working in Fusion Support Forum

Shift is not Working

soeren33333 — Sun, 11 Jun 2017 12:44:40 GMT

It seems like shift is not working correctly in Fusion.

My shift key does work in other programs and even in Fusion if im Naming something, but as soon as i try to use a shortcut with shift nothing happens and i also cant orbit freely if i press shift and the middle mouse key. I am using a mac with a windows keyboard but i dont think it is its fault because it worked a few months ago without any problem.

Re: Shift is not Working

Mike.Grau — Mon, 12 Jun 2017 08:28:26 GMT

Hi @soeren33333,

Thank you for your Post in the Forum.

Could you may check in the Preferences which "Pan, Zoom and Orbit Shortcuts" you have selected?

Please, watch the video in our learning content and let me know what has been the default setting for you.

Could you tell me which Shortcut you would like to use, please see the reference here

I hop this information helps.

Please, keep me updated.

Thanks,

Re: Shift is not Working

soeren33333 — Mon, 12 Jun 2017 08:52:22 GMT

If been using default settings so the "Pan, Zoom, Orbit shortcuts" are set to Fusion. And as far as I remember if never changed my settings. The Pan does work as usual just the orbit doesn't work.

And correct me if i am wrong but if i want to select more than one object i have to press shift and click one the object/ surface that i also want to select, because that also doesn't work.

Thank you for your time

Sören

Re: Shift is not Working

Mike.Grau — Mon, 12 Jun 2017 09:05:10 GMT

Hi @soeren33333,

Thank you for the update.

The Shift+Middle Mouse button should work when you try to orbit.

Could you please create a Screencast for us that we do better understand what´s happening on your OS?

The selection should work with CTRL. Could you check if your OS language is set to the same language as your Keyboard?

Please, keep me updated.

Thanks,

Re: Shift is not Working

soeren33333 — Mon, 12 Jun 2017 09:18:20 GMT

Here is my screencast http://autode.sk/2rRAan7

Sören

Re: Shift is not Working

Mike.Grau — Mon, 12 Jun 2017 11:28:51 GMT

Hi @soeren33333,

Thank you for sharing the Screencast with us.

I could see that you have pushed the Shift button couple times.

Could you please answer these questions that we can determine what´s causing this issue:

Do you have a German keyboard?
Are you running Windows 10 with English as Region language?
Would you like to select a component, face or body?

Please, let me know if you would like to communicate in German 😉

I would be happy to talk to you.

Thanks,

Re: Shift is not Working

soeren33333 — Mon, 12 Jun 2017 11:35:28 GMT

Ja ich hab ein deutsches Keyboard Layout. Die Systemsprache ist auf deutsch und ich benutze einen Mac. Im screencast wollte ich mehrere Flächen anwählen.

Vielen Dank das wir auf deutsch schreiben können

Sören

Re: Shift is not Working

soeren33333 — Mon, 12 Jun 2017 11:53:10 GMT

Ich habe es es grade mit einem anderen Keyboard versucht und der Fehler trat nicht auf. Ich vermute das es etwas mit dem Setup der Tastatur zu tuen hat. Hätten Sie da eventuell noch eine Idee ?

Mit freundlichen Grüßen,

Sören

Re: Shift is not Working

Mike.Grau — Mon, 12 Jun 2017 13:26:12 GMT

Hi @soeren33333,

Danke für die Info.

Ich würde überprüfen ob die Keyboads die du benutzt für deinen Laptop/PC mit macOS geeignet sind?

Vielleicht liegt es auch an dem Treiber der eventuell nicht passt?

Kannst du mir mehr Infos zu deinem Computer / OS und dem Keyboard geben.

Vielen Dank und Viele Grüße,

Re: Shift is not Working

soeren33333 — Mon, 12 Jun 2017 13:31:31 GMT

Ja das Keyboard ist theoretisch nicht kompatibel jedoch hatte ich einen Treiber von einem kleinen Developer, dieser wurde jedoch nichtmehr weiterentwickelt. Ich vermute das die Inkompatibilität erst nach einem Update vom OS ausgelöst wurde. Ich habe jetzt jedoch schon einen anderen Treiber gefunden welcher regelmäßig weiterentwickelt wird, ich hoffe das es dann funktioniert.

Sören

Re: Shift is not Working

Mike.Grau — Mon, 12 Jun 2017 13:41:15 GMT

Hi @soeren33333,

Thank you for sharing all this.

To share this information with the users.

The issue is due to a Keyboard which is incompatible with the Computer/ Laptop OS.

A generic keyboard driver has been working prior to an OS update.

The solution is to use compatible Hardware and the designated driver.

I hope this will help other users too.

Thank you,

Re: Shift is not Working

soeren33333 — Mon, 12 Jun 2017 14:27:14 GMT

For everyone that is having the same problem with his Corsair keyboard, heres a link to a driver that should fix it: https://github.com/mattanger/ckb-next/releases