topic Re: Sclulpt workspace: unstable after update in Fusion Support Forum

Sclulpt workspace: unstable after update

mavigogun — Fri, 23 Jun 2017 20:03:54 GMT

After the series of updates starting on the 20th, I'm crashing regularly (X-times per-hour), as well as experiencing new problems in the Sculpt workspace. Phantom, unselectable bodies that can't be deleted and don't appear in the browser when returning to the modelling environment; Insert Edge capriciously doesn't display the target location of prospective new edges; crashing in Sculpt>Edit. I'll remove and re-install Fusion for the upteenth time- you know, just in case that helps.

Attached is a recent log file.

Re: Sclulpt workspace: unstable after update

innovatenate — Fri, 23 Jun 2017 23:18:57 GMT

Every crash you've submitted (5 since the 20th) are all in a graphics module. The graphics driver on your machine was last updated on 11/10/2016. Could you try heading over to the Intel website and see if there is an updated driver for your graphics card?

www.intel.com/content/www/us/en/support/detect.html

It might be interesting to see if setting the graphics driver preference to Direct X 9 or Direct X 11 in the preferences may help with the issue.

I hope this helps! If you have any quesitons, please let me know!

Thanks,

Re: Sclulpt workspace: unstable after update

mavigogun — Sat, 24 Jun 2017 00:01:06 GMT

Toggling between 9 and 11 has been a common stratagem- which I'll try again, along with the driver update suggestion. However, I've had far more than 5 crash report submissions since the 20th- there have been at least that number in the last hour. IWhat do you reckon accounts for the discrepancy in reports?

I've been working almost exclusively this last week or two in the Sculpt workspace- without noteworthy problems... until the updates. Crashes are now endemic. While correlation ain't causation, the problem may stem from the combination of driver and update; aside from the published updated items and additions, have there been other changes made that would point to the driver? In wonder if there were under-the-hood tweaks unrelated to the published changes.

Thanks for your time and consideration, Nathan.

Re: Sclulpt workspace: unstable after update

innovatenate — Sat, 24 Jun 2017 00:47:48 GMT

@mavigogun My utmost concern is just trying to help. I don't see a lot of reports of crashing in the sculpt environment in the forum (support or the design, validate and document boards) at the moment. It doesn't mean anything, you may be discovering something new. I am open to that.

Are you submitting all the error reports to Autodesk with the e-mail address field completed? That is how I locate what has been submitted. Either the error reports are not being submitted or being submitted via a different email address. I note that if you crash back to the desktop with no error report to submit, this is a good indication that the problem is related to graphics. These graphics crashes will happen too fast for the chance to submit a report.

I strongly suspect machine specifics (graphics) or an issue uncovered by the specific design. I haven't seen much reported with regards to the sculpt environment and crashing in the last few days since the update. Can you tell me more about the model? Is it a complex sculpt body? Maybe you could share the design as well? This would help us confirm if it is design specific or machine specific.

All of the update information is published in the readme every release. There's not much in here specific to sculpt.

https://forums.autodesk.com/t5/fusion-360-support/fusion-360-readme/td-p/4311780

Let me know if you can share the design, feel free to PM me. I'm happy to test on my computer(s).