topic Generative design error: faild to start generative solve in Fusion Support Forum

Generative design error: faild to start generative solve

Ali_ASlan9F947 — Sat, 09 Mar 2024 14:44:45 GMT

Dear members of Fusion 360 Support:

Generative design keeps failing, even with the ready to generate samples provided by Autodesk. It starts uploading the file to the cloud, but after the upload is complete, it fails, showing an error: "Fail to start generative solve." I have an educational license, and it indicates that I have unlimited tokens. Despite this, I cannot proceed beyond the upload step due to the mentioned error.

Re: Generative design error: faild to start generative solve

salamezc — Sat, 09 Mar 2024 19:01:03 GMT

I also have this same issue!

Re: Generative design error: faild to start generative solve

harrisen_crowder23 — Tue, 03 Sep 2024 09:13:59 GMT

I have the exact same problem

Re: Generative design error: faild to start generative solve

henderh — Tue, 03 Sep 2024 19:09:22 GMT

Hi @harrisen_crowder23,

Could you attach your log file after this happens?
Help pull-down > Support and Diagnostics > Diagnostic Log Files

Re: Generative design error: faild to start generative solve

harrisen_crowder23 — Tue, 03 Sep 2024 20:26:40 GMT

Hey Hugh,

Thank you very much for the response.

The problem fixed itself after I sent this message

I cannot attach more than 3 files to this message; I don't know which log relates to the failed solve.

Best wishes

Re: Generative design error: faild to start generative solve

henderh — Tue, 03 Sep 2024 20:41:33 GMT

Hi @harrisen_crowder23,

Glad to hear you're able to generate again. We appreciate the follow-up!