topic How do I delete Fusion in Fusion Support Forum

How do I delete Fusion

pquenzi — Sat, 01 Jul 2017 14:23:35 GMT

I am bandwidth limited and for the past several weeks my bandwidth usage is very high. I am concerned that fusion downloads may be causing the problem and tried to uninstall the program, but get a message "could not find uninstaller to launch". Can you tell me how to uninstall it. Besides that the program does not work. It did at one time, but when I uninstalled Apple icloud for the same bandwidth problem Fusion quit working: says it cannot find some file. Thank you. Phil

pjquenzi@gmail.com

Re: How do I delete Fusion

masa.minohara — Sun, 02 Jul 2017 04:53:04 GMT

Hi @pquenzi,

Thank you for posting! This article explains how to cleanly uninstall Fusion 360. Please refer to it and let me know if you have any questions!

Re: How do I delete Fusion

pquenzi — Sun, 02 Jul 2017 15:22:20 GMT

Will that procedure cause any problems with Inventor or Simulation Mechanical. I use those on a daily basis and do not want to lose those. Thanks.

Re: How do I delete Fusion

pquenzi — Sun, 02 Jul 2017 23:13:42 GMT

That worked-mostly. I cannot delete "Web Services" I get the message "The action can't be completed because the file is open in A360" The file is webservices.log. I click close file and try again, but it does not work. The rest of them deleted okay. Is not being able to delete web services going to be a problem? Thanks. Phil pjquenzi@gmail.com

Re: How do I delete Fusion

masa.minohara — Sun, 02 Jul 2017 23:58:45 GMT

Hi @pquenzi,

Thank you for your response! I think restarting the computer will allow you to delete the file. Please let me know if that helps!

Re: How do I delete Fusion

pquenzi — Mon, 03 Jul 2017 13:44:20 GMT

Restarting does not let me delete it. There are two directories under weservices, one is webservices.log and the other is webservices.log.lock. I was able to manually delete all entries in webservices.log but could not access weservices.log.lock and was still not able to delete webservices. I tried renaming the diectories but it won't let me do that either.

I am just about to do a test of bandwidth usage to see if this helped. Usage was previously 2Gb/hr which gets pretty expensive when every Gb over my monthly limit of 20 costs me $10.

Re: How do I delete Fusion

masa.minohara — Tue, 04 Jul 2017 05:22:44 GMT

Thank you for your response! I'm sorry I didn't notice this earlier but it seems like you need to kill the following processes before deleting the file.

A360service.exe
Adsync.exe
Autodeskdesktopapp.exe

Please let me know if this helps!

Re: How do I delete Fusion

pquenzi — Wed, 05 Jul 2017 13:51:04 GMT

How do I do that? I found A360 in task manager and disabled it, but that did not work. Phil. pjquenzi@gmail.com

Re: How do I delete Fusion

masa.minohara — Thu, 06 Jul 2017 08:03:50 GMT

Thank you for your response! I was able to do so in the Processes tab of task manager. Are you on Windows or Mac?

However, I believe it won't affect data usage as long as Fusion is not active.