topic Activation in Fusion Support Forum

Activation

meister_mischler — Sat, 15 Jul 2017 08:16:44 GMT

A couple of days ago I purchased a two year licence for Fusion360 which shows up under my account:

Then I downloaded the app, uninstalled the old one (the student version), cleared appdata and then reinstalled the previous downloaded app. When I start Fusion 360 it says it's still the student version. How can I change that or do I don't have to worry about that?

Thanks for your hints 🙂

Kurt

Re: Activation

paul.clauss — Sun, 16 Jul 2017 17:00:12 GMT

Hi @meister_mischler

Thanks for posting! It could be that your account is taking a day or two to switch over in-product, are you continuing to see the Student version? All entitlements are tied to the account you use to log into Fusion, so it is possible that the account is taking some time to push to the product.

I had a look at your account and saw that you do have an active subscription to Fusion, so it should go through shortly. If it does not, did you use a different email address when you created the subscribed account? If so, you will need to sign into Fusion using the new email address - it could be that you are signing into your Student account and your paid subscription uses different login information.

Please let me know if you continue to experience problems and I am happy to troubleshoot and get you in touch with our License Management team! I look forward to hearing from you.

Re: Activation

paul.clauss — Tue, 18 Jul 2017 20:26:59 GMT

Hi @meister_mischler

Thanks again for contacting Autodesk Technical Support! Hopefully your account has updated within Fusion by now - please let me know if you continue to experience problems. I am happy to help!

Re: Activation

meister_mischler — Wed, 19 Jul 2017 08:47:28 GMT

Hi Paul

Thank you for your reply. 🙂

I'm afraid the version did not change (see pic below). And I'm pritty sure, that I'm logged in with the correct email address.

So, what's next?

Kind regards

Kurt

Re: Activation

Mike.Grau — Thu, 20 Jul 2017 09:56:39 GMT

Hi @meister_mischler,

Thanks for the feedback.

Yes, you do have valid subscription, just the student entitlement will be shown as active plan.

Thank you and have a great day, 😉