topic Re: Application crashes when switching to online mode in Fusion Support Forum

Application crashes when switching to online mode

sambrook — Wed, 26 Jul 2017 17:57:12 GMT

When I launched Fusion it came up with a message box that said I had been off-line for more than 2 weeks and that it was going to switch to online mode. It then launched the application and subsequently crashed.

I tried several times and even rebooted my computer; but the same thing happened each time.

What do I need to do to resolve this problem short of uninstalling and reinstalling the application?

Thanks,

Dave

Re: Application crashes when switching to online mode

James.Youmatz — Wed, 26 Jul 2017 18:18:03 GMT

Hi @sambrook,

If I had to guess this is related to our service outage that we are encountering right now. Pretty much - since you are over 2 weeks since you have last signed in, you need to re-authenticate your login. Since we have an outage going on - there is no way to authenticate the login, hence why you are seeing this outage. Once the outage clears up, please let me know if you are still having this issue and we can troubleshoot further. You can track the health status of Fusion from our Health Dashboard here.

Thanks,

Re: Application crashes when switching to online mode

brianrepp — Wed, 26 Jul 2017 18:20:13 GMT

Hi Dave - do you think it's accurate that you've been offline or have not used F360 for at least 2 weeks? Unfortunately we are in the middle of a service outage, and in order for you to continue using Fusion the application would need the ability to "phone home" and authenticate (which it cannot due when offline due to an outage). Another user reported a similar situation as yours here, and do agree that the error message and behavior (instant crash) needs to be fixed.

EDIT - James and I posted at the same time, let us know!

Re: Application crashes when switching to online mode

sambrook — Wed, 26 Jul 2017 19:16:48 GMT

Hi Brian,

I do remember that at one point when I was last using Fusion it did go off-line while I was using it, but my recollection was that it then went back online before I closed the application. So I was surprised that the message indicated that I been off-line for over 2 weeks. I haven't needed to open Fusion for probably 2 weeks, so that part is probably correct.

If possible it would be nice if there was a message that came up when Fusion crashes that provided some information about what was happening. I thought there could be a service outage, but I didn't know. In retrospect I now know I could have gone to the Autodesk Health Dashboard.

Thanks,

Dave

Re: Application crashes when switching to online mode

James.Youmatz — Wed, 26 Jul 2017 20:05:57 GMT

Hi @sambrook,

This should be all cleared up now as Fusion has been pushed back online. Can you confirm if this is working for you now?

Thanks,

Re: Application crashes when switching to online mode

sambrook — Wed, 26 Jul 2017 20:15:37 GMT

Hello James,

Yes, everything is working fine again.

Thanks,

Dave

Re: Application crashes when switching to online mode

Anonymous — Tue, 17 Dec 2019 19:12:07 GMT

Hi,,

I am experiencing the same problem with my program.
I see that this post is old - what would the updated solution be? Does anyone know?

Best wishes

Re: Application crashes when switching to online mode

Anonymous — Tue, 17 Dec 2019 19:13:42 GMT

Hi,,

I am experiencing the same problem with my program.

I see that this post is getting old - what might the updated solution be? Does anyone know?
I'd be very happy to find a solution! 🙂

Best wishes