topic Re: Suddenly Fusion crushes trying to open Download folder in Fusion Support Forum

Suddenly Fusion crushes trying to open Download folder

ricardobocaz — Tue, 12 Mar 2024 19:14:04 GMT

Suddenly Fusion crushes trying to open Download folder. It doesn't happens with other folders. It doesn't happens when opening the folder with file explorer or other program. I have uninstalled fusion and then install it and nothing. Any help appreciated.

Re: Suddenly Fusion crushes trying to open Download folder

RajkumarIlanchelian — Wed, 13 Mar 2024 01:56:05 GMT

@ricardobocaz So what command are you using that is asking you to browse to the download folder?

Re: Suddenly Fusion crushes trying to open Download folder

ricardobocaz — Wed, 13 Mar 2024 14:21:52 GMT

In the Fusion menu, Open.

Re: Suddenly Fusion crushes trying to open Download folder

ricardobocaz — Wed, 13 Mar 2024 14:29:55 GMT

In the Fusion menu, "Open"

Re: Suddenly Fusion crushes trying to open Download folder

RajkumarIlanchelian — Wed, 13 Mar 2024 15:04:29 GMT

@ricardobocaz

File - Open - Browser to download folder - Crash
File - open - another folder - All good

I think this is my understanding. very strange but does machine restart help? Is the download folder the default that Windows creates and not a customer folder on a network or anything right? Is it on a separate drive than the C:Drive?

Re: Suddenly Fusion crushes trying to open Download folder

ricardobocaz — Wed, 13 Mar 2024 19:48:39 GMT

You got it right. I also have Inventor installed and I can open the download folder with no problem at all. I've been working with fusion for months and no problem until now. The download folder is the default win folder. I'm not working in a network. Folder is working in C: drive.

Re: Suddenly Fusion crushes trying to open Download folder

RajkumarIlanchelian — Wed, 13 Mar 2024 20:21:40 GMT

@ricardobocaz Very strange here and thinking if something in the registry is causing this. When Fusion crashes. do you get a crash report to send in to Autodesk? If so can you give me a report ID?

Re: Suddenly Fusion crushes trying to open Download folder

ricardobocaz — Thu, 14 Mar 2024 01:18:41 GMT

When selecting open from menu, Fusion freezes the waiting icon never stops. Then I have to close it with task manager.

Re: Suddenly Fusion crushes trying to open Download folder

RajkumarIlanchelian — Thu, 14 Mar 2024 02:29:43 GMT

@ricardobocaz Canyon please install process monitor - https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer and then get the machine logs after running the Fusion workflows please?

Re: Suddenly Fusion crushes trying to open Download folder

ricardobocaz — Thu, 14 Mar 2024 16:33:03 GMT

It just fixed somehow. I guess it was scared of process monitor

Re: Suddenly Fusion crushes trying to open Download folder

RajkumarIlanchelian — Thu, 14 Mar 2024 16:44:18 GMT

@ricardobocaz lol. Well that is not how this is suppose to work :). Glad it is fixed but still puzzled how it came about in the first place.

Re: Suddenly Fusion crushes trying to open Download folder

ricardobocaz — Thu, 14 Mar 2024 18:56:35 GMT

I'm not happy at all. I would like to know the reason for this problem if it happens again. I wasted hours trying to find out. Thanks, anyway.