topic Problem Installing fusion in Fusion Support Forum

Problem Installing fusion

alejandro_rojasNCDTF — Wed, 13 Mar 2024 18:30:11 GMT

Hello,

I am having trouble installing Fusing 360 on my company laptop.

Attached is the install log file.

Re: Problem Installing fusion

RajkumarIlanchelian — Wed, 13 Mar 2024 20:09:57 GMT

@alejandro_rojasNCDTF A lot of entries in the logs suggest a slow network to download the packages needed for Fusion to install.

2024-03-13 11:17:05,650 - MainProcess(20268) - ThreadPoolExecutor-1_1 - adsk.dls.streamer.retry_algorithm - WARNING :: Problem performing network operation... Trying again.

Seems to be a lot of retries that are getting timed out.

Just to test is it possible to connect to another network or if you are on wifi to see if you can LAN connect?

Re: Problem Installing fusion

sirostan — Tue, 19 Mar 2024 11:09:41 GMT

Hi,
I have exactly the same issue. Neither LAN nor WLAN installation works... There is a problem with ssl validation behind company firewall I tihnk... But how to solve it?

Re: Problem Installing fusion

alejandro_rojasNCDTF — Tue, 19 Mar 2024 15:32:32 GMT

HI @RajkumarIlanchelian thanks for the response. I tested on another network, it seems to be my company security that is timing it out.

Alex

Re: Problem Installing fusion

RajkumarIlanchelian — Tue, 19 Mar 2024 15:40:15 GMT

@alejandro_rojasNCDTF Thanks for checking and confirming. Once you connect with your IT department if there is anything we can help with let us know.

@sirostan Can you share the log file that you get when Fusion install fails?