topic Re: Problem Installing Fusion 360 in Fusion Support Forum

Problem Installing Fusion 360

Anonymous — Mon, 11 Sep 2017 12:16:39 GMT

I recently installed a trial version of Fusion 360. I have been busy with other things and did not use it for the last 2 weeks when I came back to it, it would not load. So I downloaded the trial version again. It loaded but with no top bar giving my name and the time period of the trial. As I wish to gain access to the free start-up, it is very frustrating as to where the top bar has gone. Any suggestions?

Re: Problem Installing Fusion 360

James.Youmatz — Mon, 11 Sep 2017 13:36:59 GMT

Hi @Anonymous,

Welcome to the Fusion 360 Community!

Hmm, that sounds definitely strange. Do you mind posting a screenshot of what you are seeing regarding the top bar? I am curious if it go minimized however. If you look in the top right hand of corner of Fusion (for Windows only I believe), there should be a little arrow where you can collapse the top menus.

Re: Problem Installing Fusion 360

Anonymous — Mon, 11 Sep 2017 21:42:14 GMT

Thanks for your reply.
Screen shot attached, the top bar, with name, trial period, help arrow, and
all the icons on the left are just not there.

Re: Problem Installing Fusion 360

James.Youmatz — Mon, 11 Sep 2017 21:49:59 GMT

Hi @Anonymous,

I found out that this is a known issue that we are looking at. We recently just removed the drop down arrow that I was referring to and as a result, some users are stuck like yourself. Check out my post here that has some more information.

Thanks,

Re: Problem Installing Fusion 360

Anonymous — Mon, 11 Sep 2017 22:50:58 GMT

Hi James.

I tried the solution below and no it did not work, still the same.

I just noticed this option was missing as well. Let's try this - although
it will reset your customizations.

- Open Windows Explorer
- Close Fusion
- Enable hidden folders from Control Panel
- Navigate to C:\Users\\AppData\Roaming\Autodesk\Neutron
Platform\Options\
- Locate NULastDisplayedLayout.xml
- Rename to NULastDisplayedLayout.bak
- Relaunch Fusion 360

Does it appear now?

Re: Problem Installing Fusion 360

James.Youmatz — Tue, 12 Sep 2017 18:15:57 GMT

Hi @Anonymous,

At this time, the only immediate workaround I know of is a clean uninstall and reinstall, although (as mentioned) it seems a bit overkill. If you want to proceed, I suggest making sure all of your data is backed up to A360 first as the clean uninstall utility will wipe all of your offline cache data. Once it is:

Restart your computer
Download and run our Clean Uninstall utility here
Download and install Fusion from this link here

That should restore that file menu. Let me know if that worked.

Re: Problem Installing Fusion 360

Anonymous — Tue, 12 Sep 2017 20:25:58 GMT

Hi James.

I did as you suggested and the problem is still there.

Re: Problem Installing Fusion 360

Anonymous — Tue, 12 Sep 2017 20:54:00 GMT

Would I be better off attempting a manual clean rather than an auto clean?

Re: Problem Installing Fusion 360

Anonymous — Thu, 14 Sep 2017 00:58:55 GMT

Hi James.

I just downloaded Fusion 360 to my Laptop with the same result. The laptop has never had 360 placed onto it before, this was a brand new installation, which would suggest that the problem is with my account. Very frustrating.

Re: Problem Installing Fusion 360

Anonymous — Thu, 14 Sep 2017 04:57:14 GMT

Hi James.

I did a manual uninstall, reinstalled, and bingo, problem solved.