topic Re: Display Name in Fusion Support Forum

Display Name

sarf2k4 — Wed, 20 Sep 2017 04:57:07 GMT

Hi, I wanted to change my display name from (initial letters of) "AS" to "AA"

I don't want to use "AS" and I did change into "AA" but the problem is that it still states my name as "AS". Although I already changed the name from "My Account > Edit Profile > Save Profile". In the "My Account" setting, it is clearly states that I changed my name but on the Fusion 360 project browser and Initial Letter of your name, it is still "AS", not "AA"

I have my reasons of changing from "AS" to "AA"

Re: Display Name

masa.minohara — Wed, 20 Sep 2017 05:50:51 GMT

Hi @sarf2k4,

Thank you for posting!

I am sorry to hear about the issue. Just to check, do you see the issue only in the data panel? Or do you also see the old name in the top right corner as well? Would you mind attaching a screenshot?

Re: Display Name

sarf2k4 — Wed, 20 Sep 2017 07:23:20 GMT

Hi, in the F360, the name changed correctly. What I meant was the online storage, here is

Re: Display Name

masa.minohara — Wed, 20 Sep 2017 07:59:51 GMT

Thank you for your response! Did you mean the name in the data panel? I'll reach out to the A360 team to see if your account has been properly synced, and circle back here as soon as I hear back from them.

Re: Display Name

sarf2k4 — Wed, 20 Sep 2017 07:58:56 GMT

I don't know what is this "data panel is" and unsure if you're able to view the screenshot of the previous post. It is the online storage display. If that's what you mean by "data panel", then yes

Re: Display Name

masa.minohara — Wed, 20 Sep 2017 08:09:27 GMT

Thanks! I'm not seeing your screenshot but I believe you are talking about the data panel.

I've reached out to the A360 team and am waiting for their response now. I will let you know once I have more information to share.

Re: Display Name

Anonymous — Thu, 21 Sep 2017 18:29:24 GMT

I have a similar issue, maybe due the sync mentioned before.

thanks in advice

Re: Display Name

masa.minohara — Tue, 26 Sep 2017 07:01:53 GMT

Hi @sarf2k4,

Thanks for your patience. I just heard back from the team that they have fixed the issue. Could you check if the issue is actually fixed on your end?

Re: Display Name

masa.minohara — Tue, 26 Sep 2017 07:05:17 GMT

Hi @Anonymous,

Thank you for posting! It seems like you are still using the trial version. Could you create a new forum thread if the issue persists after activating a license?

Thanks!

Re: Display Name

sarf2k4 — Tue, 26 Sep 2017 08:50:53 GMT

hi @masa.minohara, thank you in helping me with the display name issues. I was busy with something and couldn't reply you in a timely manner. Before I opened this thread/issues. my display name in the fusion 360 are fine, it follows along from the profile that I saved there. What I meant was the autodesk hub at https://myhub.autodesk360.com where you want to share the link to the project to other people, which accessible through browser, the display name didn't get changed as it was in the Profile section.

Now the issue has been solved and I would like to give my thanks to forward this issues to the dev team =D

P.S

I forgot to mention that in F360, there are live review feature, I tried that before I opened this thread/issue as well. My display name was the Old "AS" instead of the updated "AA" which is me myself as a "presenter". I just checked the live review session pop up, it is now showing "AA" instead of "AS". Once again, thank you =D