topic Re: SONAR.AM.C!g24 in Fusion Support Forum

Re: SONAR.AM.C!g24

steveBKDRW — Mon, 02 Oct 2017 20:39:09 GMT

I was working off-line for a week or so and today was forced to go online. After a short time I got the Sonar message and Norton forced a restart after taking care of it. After restart, Fusion will not load. I get a message to reload the application. I have attached the message.

Was this a real threat or something in Fusion code that Norton doesn't like?

Steve.

Re: SONAR.AM.C!g24

john.vellek — Mon, 02 Oct 2017 20:57:57 GMT

Hi @steveBKDRW,

The error looks like Norton was a bit aggressive and either deleted or moved to quarantine the EXE file for Fusion. You might add an exclusion for it in Norton's before trying a reinstall.

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: SONAR.AM.C!g24

steveBKDRW — Mon, 02 Oct 2017 21:12:03 GMT

My concern is how did Sonar get into my Fusion update today for Norton to take an action. Turning off Norton or just giving a pass to Fusion with Sonar included doesn't seem in my best interest.

Is Sonar a legitimate part of Fusion? It appears to have come in when I was forced to go online today by Fusion. Norton identified Fusion as the source of Sonar.

Steve.

Re: SONAR.AM.C!g24

john.vellek — Mon, 02 Oct 2017 21:17:30 GMT

HI @steveBKDRW,

Perhaps it was something picked up during an installation method similar to this post. Would you like me to move your post to the Fusion board where you might find solutions are more directly related to what you are seeing in that application?

Please select the Accept as Solution button if my post solves your issue or answers your question.

Re: SONAR.AM.C!g24

steveBKDRW — Mon, 02 Oct 2017 21:29:06 GMT

I'd appreciate if you could move it, I searched on Autodesk and didn't fully realize I left 360.

Steve.

Re: SONAR.AM.C!g24

steveBKDRW — Sun, 08 Oct 2017 20:37:22 GMT

I saw the other post and do not find turning off my Norton anti-virus for a known risk as a viable solution.

Re: SONAR.AM.C!g24

steveBKDRW — Sun, 08 Oct 2017 20:39:56 GMT

With an abundance of concern and caution, I did not turn off my antivirus protection. I went to my account screen and reloaded Fusion 360. I am now operational again.

Steve.