topic Re: Cannot create new project: Usage Limits Exceeded in Fusion Support Forum

Cannot create new project: Usage Limits Exceeded

Anonymous — Thu, 12 Oct 2017 04:02:07 GMT

My Enthusiast subscription expired and I renewed it tonight. When I tried to create a new project I received the follow error:

Operation Failed: Usage Limits Exceeded.

I tried deleting a project, and I was still unable to create a new one.

If I try to create a new project from myhub.autodesk360.com I receive the following error:

Project limit exceeded.

Can someone please help me.

Re: Cannot create new project: Usage Limits Exceeded

masa.minohara — Thu, 12 Oct 2017 04:43:57 GMT

Hi @Anonymous,

Thank you for posting about the issue! I'll reach out to the A360 team to see if everything is working correctly at the back end and circle back here as soon as I have more information to share.

In the meantime, could you attach a screenshot of About page so that I can confirm that the Enthusiast license has been activated?

Re: Cannot create new project: Usage Limits Exceeded

Anonymous — Thu, 12 Oct 2017 05:24:40 GMT

Masanobu,

Thank you for your reply. I'm attaching the screenshot you requested.

Re: Cannot create new project: Usage Limits Exceeded

masa.minohara — Thu, 12 Oct 2017 05:43:39 GMT

Thank you, this is helpful. I've reported the issue to the team, and I will let you know as soon as I hear back from them. I apologize for the inconvenience.

Re: Cannot create new project: Usage Limits Exceeded

masa.minohara — Mon, 16 Oct 2017 06:35:47 GMT

Hi @Anonymous,

I'm sorry it's taking time to solve this. I just learned that your hub (cloud storage) is not properly synced with the status of your license and that seems to be causing the issue. The team is diligently working on this right now and I'll keep you posted.

I apologize for the inconvenience.

Re: Cannot create new project: Usage Limits Exceeded

Anonymous — Mon, 16 Oct 2017 14:13:11 GMT

Fusion was working over the weekend. I assumed it had been fixed.

Re: Cannot create new project: Usage Limits Exceeded

masa.minohara — Tue, 17 Oct 2017 08:00:24 GMT

Hi @Anonymous,

Thank you for the update! Can you create a new project now or do you still get the "Usage Limits Exceeded" error message?

Re: Cannot create new project: Usage Limits Exceeded

Anonymous — Tue, 17 Oct 2017 13:38:27 GMT

I am able to create projects now.

Re: Cannot create new project: Usage Limits Exceeded

fusion.atckr — Thu, 07 Dec 2017 07:08:15 GMT

Hi,

I've same problem as well..

I am not able to create a project because of the usage limit..

What should I do?

Re: Cannot create new project: Usage Limits Exceeded

masa.minohara — Thu, 07 Dec 2017 07:24:39 GMT

Hi @fusion.atckr

I'll send you a private message shortly to discuss this further.

Re: Cannot create new project: Usage Limits Exceeded

bjoern.veith — Wed, 16 Jan 2019 00:23:04 GMT

I just installed fusion ith a startup license and we've a similar issue. cannot create project folder due to usage limit.

Re: Cannot create new project: Usage Limits Exceeded

masa.minohara — Wed, 16 Jan 2019 05:36:59 GMT

Hi @bjoern.veith,

When did you activate a free license for Fusion 360? It sometimes takes up to 24 hours until the license status syncs properly and the error usually goes away if you wait.

If you just activated a license today, would you mind checking tomorrow and if the issue still persists, please create a new forum thread.